Customer Service Specialist – Industrial Tech & Solutions

Ingersoll-Rand; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Ingersoll Rand in Austin, TX is hiring a Customer Service Representative to prepare precise quotes and purchase orders and to assist customers via email and phone. You will manage inquiries, coordinate with internal teams, and maintain relationships with recurring clients in a fast-paced setting, ensuring accuracy in invoices and test results.

A high school diploma and 2+ years in product or customer service are required; bachelor’s degree is preferred for advancement opportunities.

Qualifications

• High School Diploma or equivalent.
• 2+ years of product or customer service experience.
• Bachelor’s degree in business, marketing, or technical field is preferred.

Responsibilities

• Handle complaints about the product, service, or policies and refer to the appropriate person while remaining professional.
• Develop and maintain relationships with recurring clients, earning their trust and loyalty.
• Operate in a fast-paced environment with a high volume of calls and emails, including multitasking, time management, and organization.
• Communicate clearly and professionally (phone, email), adapting to different customers across industries.
• Work with invoices, payments, credits, and test results with high detail and accuracy.

Skills

Customer service

Multitasking

Problem solving

Communication

Relationship building

Education

High School Diploma

Bachelor’s degree in business/marketing/technical field (preferred)

Tools

Microsoft Word

Excel

PowerPoint

Job description

Ingersoll Rand in Austin, TX is hiring a Customer Service Representative to prepare precise quotes and purchase orders and to assist customers via email and phone. You will manage inquiries, coordinate with internal teams, and maintain relationships with recurring clients in a fast-paced setting, ensuring accuracy in invoices and test results.

A high school diploma and 2+ years in product or customer service are required; bachelor’s degree is preferred for advancement opportunities.