Tech-Savvy Customer Care Specialist

Sunlighten; Leawood (KS); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with company contributions

Tuition reimbursement

On-site fitness center

Profit sharing

Job summary

Sunlighten, based in Leawood, Kansas, is hiring a Technical Customer Care Representative to handle phone, email, and chat inquiries, diagnose issues, and guide customers through product installation and assembly of sauna components.

The role requires 1+ year in a technical troubleshooting position, familiarity with NetSuite/Salesforce, and a willingness to work 9AM-6PM, Monday through Friday. Compensation starts at $20/hour with rich benefits.

Qualifications

• 1+ year of experience in a technical troubleshooting role (Help Desk, apps, or devices).
• Experience with Microsoft Office Suite, Windows, NetSuite and/or Salesforce.
• Associate's Degree or High School diploma with relevant experience.

Responsibilities

• Provide timely and accurate information on order status and product knowledge.
• Assist customers with technical troubleshooting and one-point resolution.
• Process orders/changes/returns per policies.
• Provide feedback to leadership on service issues.
• Use CRM to log and resolve cases.
• Collaborate with sales to meet service expectations.
• Other duties as assigned.

Skills

Technical troubleshooting

Customer service

Communication

Time management

Multitasking

Problem-solving

Education

Associate's Degree

High school diploma + relevant work experience

Tools

Microsoft Office

NetSuite

Salesforce

Windows

CRM software

Job description

Sunlighten, based in Leawood, Kansas, is hiring a Technical Customer Care Representative to handle phone, email, and chat inquiries, diagnose issues, and guide customers through product installation and assembly of sauna components.

The role requires 1+ year in a technical troubleshooting position, familiarity with NetSuite/Salesforce, and a willingness to work 9AM-6PM, Monday through Friday. Compensation starts at $20/hour with rich benefits.