Tech-Savvy Client Banker - Elevating Financial Journeys

JPMorgan Chase; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker to deliver exceptional client experiences at our Orlando branch, building trusted relationships and providing knowledgeable guidance on everyday banking needs.

You will greet clients, manage lobby flow with a tablet, assist with new accounts, and educate customers on Chase mobile and online tools—driving loyalty and satisfaction while adhering to banking policies.

Qualifications

• Must have high school diploma or GED.
• Experience in client service or similar.
• Ability to quickly learn products and procedures.
• Strong communication and teamwork.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client-first service

Relationship building

Effective communication

Issue resolution

Team collaboration

Product knowledge

Cash handling

Education

High School diploma or GED equivalent

Job description

JPMorgan Chase is seeking an Associate Banker to deliver exceptional client experiences at our Orlando branch, building trusted relationships and providing knowledgeable guidance on everyday banking needs.

You will greet clients, manage lobby flow with a tablet, assist with new accounts, and educate customers on Chase mobile and online tools—driving loyalty and satisfaction while adhering to banking policies.