Tech-Savvy Bank Teller & Customer Advisor – Flexible Hours

Citizens Financial; Buffalo (NY); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Comprehensive health care

Dental and vision coverage

401(k) with company match

Tuition assistance

Paid time off for volunteering

Matching donations up to $1,000

Education reimbursement

Wellbeing programs

Student loan refinancing discounts

Job summary

Citizens Financial in Buffalo, NY is seeking a Teller to greet customers, demonstrate mobile and ATM usage, and offer personalized financial advice. The role emphasizes strong customer service, accurate cash handling, and adherence to policies across the branch team.

The starting pay is $21/hour with a recognized range up to $25.48/hour, reflecting location and experience. Benefits include comprehensive healthcare, 401(k) with match, and paid time off for volunteering.

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Responsibilities

• You'll greet our customers in our lobbies.
• You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions.
• You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step.
• Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns.
• All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

Skills

Customer service

Communication

Problem solving

Digital payments

Teamwork

Education

High School diploma or GED

Job description

Citizens Financial in Buffalo, NY is seeking a Teller to greet customers, demonstrate mobile and ATM usage, and offer personalized financial advice. The role emphasizes strong customer service, accurate cash handling, and adherence to policies across the branch team.

The starting pay is $21/hour with a recognized range up to $25.48/hour, reflecting location and experience. Benefits include comprehensive healthcare, 401(k) with match, and paid time off for volunteering.