Automotive Service Advisor - Fast, Transparent Care

Napleton Automotive Group; Kissimmee (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Top compensation

Family owned and operated

Insurance (Medical/Dental/Vision)

401k

Paid vacation and sick time

College degree opportunity

Paid training

Employee discounts

Growth opportunities

Job summary

Napleton Automotive Group in Kissimmee, FL is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and maintaining transparent communications. You will work in Napleton's Kissimmee CDJR service lane, writing repair orders with cost and time estimates, and ensuring timely completion while delivering excellent customer service.

Previous service advisor experience is a plus but not required.

Qualifications

• Exceptional customer service skills and clear communication.
• Tech-savvy and able to learn dealership technology.
• Previous automotive service advisor experience is a plus but not required.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Customer service

Communication skills

Tech-savvy

Teamwork

Job description

Napleton Automotive Group in Kissimmee, FL is seeking a Service Advisor to act as the liaison between customers and technicians, presenting repair recommendations and maintaining transparent communications. You will work in Napleton's Kissimmee CDJR service lane, writing repair orders with cost and time estimates, and ensuring timely completion while delivering excellent customer service.

Previous service advisor experience is a plus but not required.