Tech Project Manager - Digital Experience Delivery

careersus-teleperformance; United States; On-site; USD 95,000 - 150,000; Full time

Job summary

Cisco ThousandEyes seeks an experienced Technical Project Manager to lead a high-growth digital experience assurance program within a business process environment. You will coordinate cross-functional teams, translate requirements into actionable plans, and drive delivery excellence for Cisco ThousandEyes projects.

The role emphasizes executive communication, consultative problem-solving, and strong stakeholder management as you shape the PM function and ensure successful customer outcomes.

Qualifications

• At least three years of professional project management experience.
• Experience completing at least one full IT software implementation project lifecycle.
• Active project management certification such as PMP, PRINCE2, or CAPM.
• Documented experience maintaining or implementing LAN/WAN network environments.
• Demonstrated ability to manage at least two concurrent projects with cross-team dependencies.
• Experience coordinating technical teams, customer stakeholders, project risks, milestones, and formal acceptance requirements.

Responsibilities

• Oversee complex technical implementation projects, ensuring customer use cases are deployed seamlessly, on time, and within agreed scope.
• Build and refine internal project management processes from the ground up, establishing repeatable standards and best practices for the new PM team.
• Drive successful customer onboarding by serving as the primary point of contact and coordinating cross-functional resources to achieve project milestones.
• Develop and maintain project plans, schedules, risk logs, status updates, and acceptance criteria across multiple concurrent engagements.
• Facilitate clear communication with senior stakeholders to manage expectations, resolve dependencies, mitigate risks, and secure formal project acceptance.
• Collaborate with engineering and technical teams to translate requirements into actionable project plans that improve delivery efficiency and customer satisfaction.
• Operate effectively within a BPO delivery model, maintaining strong client relationships, service quality, governance, and accountability across internal and client teams.

Skills

Project management

Stakeholder management

Cross-team coordination

Executive communication

Project planning

Risk management

Consultative skills

Adaptability

Data literacy

AI awareness

Job description

Cisco ThousandEyes seeks an experienced Technical Project Manager to lead a high-growth digital experience assurance program within a business process environment. You will coordinate cross-functional teams, translate requirements into actionable plans, and drive delivery excellence for Cisco ThousandEyes projects.

The role emphasizes executive communication, consultative problem-solving, and strong stakeholder management as you shape the PM function and ensure successful customer outcomes.