Technical Project Manager- Digital Experience Assurance

careersus-teleperformance; United States; On-site; USD 95,000 - 150,000; Full time

Job summary

Cisco ThousandEyes seeks an experienced Technical Project Manager to lead a high-growth digital experience assurance program within a business process environment. You will coordinate cross-functional teams, translate requirements into actionable plans, and drive delivery excellence for Cisco ThousandEyes projects.

The role emphasizes executive communication, consultative problem-solving, and strong stakeholder management as you shape the PM function and ensure successful customer outcomes.

Qualifications

• At least three years of professional project management experience.
• Experience completing at least one full IT software implementation project lifecycle.
• Active project management certification such as PMP, PRINCE2, or CAPM.
• Documented experience maintaining or implementing LAN/WAN network environments.
• Demonstrated ability to manage at least two concurrent projects with cross-team dependencies.
• Experience coordinating technical teams, customer stakeholders, project risks, milestones, and formal acceptance requirements.

Responsibilities

• Oversee complex technical implementation projects, ensuring customer use cases are deployed seamlessly, on time, and within agreed scope.
• Build and refine internal project management processes from the ground up, establishing repeatable standards and best practices for the new PM team.
• Drive successful customer onboarding by serving as the primary point of contact and coordinating cross-functional resources to achieve project milestones.
• Develop and maintain project plans, schedules, risk logs, status updates, and acceptance criteria across multiple concurrent engagements.
• Facilitate clear communication with senior stakeholders to manage expectations, resolve dependencies, mitigate risks, and secure formal project acceptance.
• Collaborate with engineering and technical teams to translate requirements into actionable project plans that improve delivery efficiency and customer satisfaction.
• Operate effectively within a BPO delivery model, maintaining strong client relationships, service quality, governance, and accountability across internal and client teams.

Skills

Project management

Stakeholder management

Cross-team coordination

Executive communication

Project planning

Risk management

Consultative skills

Adaptability

Data literacy

AI awareness

Job description

Overview

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

• TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
• We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
• We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Position Summary

We are seeking an experienced Technical Project Manager to support a high-growth digital experience assurance program within a business process environment. This role will lead complex customer implementation projects for Cisco ThousandEyes, coordinate cross-functional technical resources, and help establish scalable project management practices for a newly formed project management function. The ideal candidate combines disciplined project delivery, network implementation knowledge, consultative client engagement, and executive-level communication.

Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that helps organizations deliver consistent digital experiences across every network—even those they do not own. Powered by AI and an extensive set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they affect end users. The platform is integrated across Cisco’s Networking, Security, Collaboration, and Observability portfolios, helping customers deploy at scale and gain AI-powered assurance insights.

The ThousandEyes team is a pioneering group within Cisco and is establishing its first dedicated Project Management function to support a rapidly expanding customer base. The environment is collaborative, fast-paced, and innovative, with a strong focus on solving complex challenges, continuous learning, and improving how value is delivered to customers. Joining at this stage provides a high-impact opportunity to shape project management processes and influence customer delivery outcomes.

Responsibilities

Technical Project Manager – Digital Experience Assurance

BPO Client Program | Cisco ThousandEyes

• Oversee complex technical implementation projects, ensuring customer use cases are deployed seamlessly, on time, and within agreed scope.
• Build and refine internal project management processes from the ground up, establishing repeatable standards and best practices for the new PM team.
• Drive successful customer onboarding by serving as the primary point of contact and coordinating cross-functional resources to achieve project milestones.
• Develop and maintain project plans, schedules, risk logs, status updates, and acceptance criteria across multiple concurrent engagements.
• Facilitate clear communication with senior stakeholders to manage expectations, resolve dependencies, mitigate risks, and secure formal project acceptance.
• Collaborate with engineering and technical teams to translate requirements into actionable project plans that improve delivery efficiency and customer satisfaction.
• Operate effectively within a BPO delivery model, maintaining strong client relationships, service quality, governance, and accountability across internal and client teams.

Qualifications

Minimum Qualifications

• At least three years of professional project management experience.
• Experience completing at least one full IT software implementation project lifecycle.
• An active project management certification, such as PMP, PRINCE2, or CAPM.
• Documented experience maintaining or implementing LAN/WAN network environments.
• Demonstrated ability to manage at least two concurrent projects with cross-team dependencies.
• Experience coordinating technical teams, customer stakeholders, project risks, milestones, and formal acceptance requirements.

Preferred Qualifications

• Consultative expertise: Ability to manage project scope and boundaries through a strategic, solutions-oriented approach.
• Collaborative problem-solving: Skill in navigating complex challenges and developing mutually beneficial solutions for clients and internal stakeholders.
• Executive communication: Confident, articulate presentation skills with the ability to engage and influence senior-level partners.
• Adaptability and initiative: Ability to work independently, take ownership, and remain effective in fluid, evolving environments.
• BPO delivery experience: Experience supporting client programs, implementation services, managed services, technology-enabled operations in a BPO or outsourced delivery environment.
• Technical fluency: Working knowledge of enterprise networking, cloud services, digital experience monitoring, or observability solutions.

BEST Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.