Tech Program Manager – Payments & AI-Driven Delivery

Citigroup

Jersey City (NJ)

On-site

USD 164,000 - 245,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental & vision coverage

401(k) retirement plan

Paid time off and holidays

Job summary

Citigroup in Jersey City, NJ is seeking an experienced Technology Quality leader to oversee CitiDirect Payments programs. You will guide scrum teams, drive testing strategy, and coordinate with QA leads to shape automation scope while mentoring engineers to deliver reliable software.

The ideal candidate brings 10+ years in financial software, deep Jira proficiency, and strong communication to align technical and business partners.

Qualifications

10+ years of product ownership/BA/TPM/QA experience in financial industry.
Extensive experience with JIRA and program tracking methodologies.
Proven track record of leading successful software projects and mentoring team members.
Excellent problem-solving skills and ability to navigate complex program challenges.
Strong communication skills with the ability to discuss technical concepts with partners.

Responsibilities

Provide project leadership and mentorship to scrum teams within CitiDirect Payments.
Lead testing leadership and partner with end-to-end testing teams for clean deliveries.
Own a subset of programs as a primary owner and ensure delivery from other groups.
Lead planning and execution of major development initiatives and projects.
Oversee JIRA quality and hygiene in partnership with Product Owners and tech partners.
Drive adoption of new tracking methods and AI to capture requirements and manage tracking.
Review options with AI to automate turning JIRA stories into test cases.
Ensure dashboards are up to date for product meetings and escalations are pre-empted.
Ingest committed JIRAs for your group and coordinate with other TPMs.
Manage scrum masters to ensure clear discussions with dev teams and groomed JIRAs.
Partner with QA leads to define automation framework scope.
Foster a culture of innovation, continuous learning, and knowledge sharing.