Citi Direct Payments Tech Program Manager/Quality Lead Senior Vice President

Citigroup; Jersey City (NJ); On-site; USD 164,000 - 245,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) retirement plan

Paid time off and holidays

Job summary

Citigroup in Jersey City, NJ is seeking an experienced Technology Quality leader to oversee CitiDirect Payments programs. You will guide scrum teams, drive testing strategy, and coordinate with QA leads to shape automation scope while mentoring engineers to deliver reliable software.

The ideal candidate brings 10+ years in financial software, deep Jira proficiency, and strong communication to align technical and business partners.

Qualifications

• 10+ years of product ownership/BA/TPM/QA experience in financial industry.
• Extensive experience with JIRA and program tracking methodologies.
• Proven track record of leading successful software projects and mentoring team members.
• Excellent problem-solving skills and ability to navigate complex program challenges.
• Strong communication skills with the ability to discuss technical concepts with partners.

Responsibilities

• Provide project leadership and mentorship to scrum teams within CitiDirect Payments.
• Lead testing leadership and partner with end-to-end testing teams for clean deliveries.
• Own a subset of programs as a primary owner and ensure delivery from other groups.
• Lead planning and execution of major development initiatives and projects.
• Oversee JIRA quality and hygiene in partnership with Product Owners and tech partners.
• Drive adoption of new tracking methods and AI to capture requirements and manage tracking.
• Review options with AI to automate turning JIRA stories into test cases.
• Ensure dashboards are up to date for product meetings and escalations are pre-empted.
• Ingest committed JIRAs for your group and coordinate with other TPMs.
• Manage scrum masters to ensure clear discussions with dev teams and groomed JIRAs.
• Partner with QA leads to define automation framework scope.
• Foster a culture of innovation, continuous learning, and knowledge sharing.

Skills

Product ownership

Program management

QA experience

JIRA expertise

Communication skills

Education

Bachelor's degree; Master's preferred

Tools

JIRA

Job description

Services is a leading provider of cash management, treasury, trade, clearing, depository receipts and commercial cards services. Services has a global network spanning more than 90 countries and is unique in the industry for its reach, interoperability, and flexibility. We provide clients with dynamic information, platforms, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains. CitiDirect serves as the unified digital gateway for clients to access our full suite of services.

Job Responsibilities

• Provide project leadership and mentorship to scrum teams within CitiDirect Payments
• Provide leadership for testing within CitiDirect Payments and partner with end to end testing team to ensure clean deliveries.
• Actively participate in requirements gathering and documentation of dependent teams. Own a subset of programs as a primary owner and ensure delivery from other groups.
• Lead the planning and execution of major development initiatives and projects
• Oversee JIRA quality (in partnership with Product Owners on tech side as well as business), ensure proper dates/JIRA hygiene is being followed
• Drive the adoption of new tracking methods/use of AI to better capture requirements/manage tracking
• Review options with AI to automate turning JIRA user stories into test cases.
• Ensure dashboards are up to date for product meetings. Ensure escalations are in place early in the dev process, should an issue exist.
• Ensure ingestion of committed JIRAs you are the primary owner for, as well as those owned by other TPMs that have a dependency on your group.
• Manage scrum masters and to ensure clean and clear discussions with dev teams, as well as ingestion of only fully groomed JIRAs.
• Partner with QA leads to define automation framework scope.
• Foster a culture of innovation, continuous learning, and knowledge sharing within the team

Required Qualifications

• 10+ years of product ownership/BA/TPM/QA Experience in financial industry
• Extensive experience with JIRA and program tracking methodologies-
• Proven track record of leading successful software projects and mentoring team members
• Excellent problem-solving skills and ability to navigate complex program challenges
• Strong communication skills with the ability to understand technical concepts and discuss/guide discussions with technical and non-technical partners.

Preferred Qualifications

• Knowledge of testing practices - partner with testing team on delivery
• Familiarity with Agile methodologies and project management tools
• Solid understanding of payments industry, including various payment systems and processes

Education

Bachelor's/University degree, Master's degree preferred

Job Family Group

Technology

Job Family

Technology Quality

Time Type

Full time

Primary Location

Jersey City New Jersey United States

Primary Location Full Time Salary Range

$163,600.00 - $245,400.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date

Sep 29, 2026

Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reaso