IT Quality Group Manager - Senior Vice President

Citibank (Switzerland) AG; Jersey City, Northern (NJ, KY); On-site; Confidential; Full time

Job summary

Citi is seeking an IT Quality Group Manager - Senior Vice President in Jersey City, NJ. The role leads CitiDirect Payments testing, mentors scrum teams, and drives requirements gathering and automation initiatives.

The candidate will oversee JIRA workflows, collaborate with product owners and business partners, and push the adoption of AI-assisted tracking to improve delivery quality. The position emphasizes leadership, strategic testing, and cross-functional communication within a financial

Qualifications

• 10+ years of product ownership/BA/TPM/QA experience in financial industry.
• Extensive experience with JIRA and program tracking methodologies.
• Strong leadership skills and ability to mentor team members.

Responsibilities

• Provide project leadership and mentorship to scrum teams within CitiDirect Payments.
• Provide leadership for testing within CitiDirect Payments and partner with end-to-end testing teams.
• Lead requirements gathering and documentation for dependent teams.
• Own a subset of programs as primary owner and ensure delivery from other groups.
• Oversee Jira quality and maintain proper hygiene across teams.

Skills

Project leadership

Communication

Mentoring

Problem solving

Agile

Education

Bachelor’s degree

Master’s degree preferred

Tools

JIRA

Program tracking

Job description

## IT Quality Group Manager - Senior Vice PresidentApply: Hybrid: Jersey City New Jersey United States: Full time: Posted 3 Days Ago: End Date: November 26, 2026 (30+ days left to apply): 26986990Services is a leading provider of cash management, treasury, trade, clearing, depository receipts and commercial cards services. Services has a global network spanning more than 90 countries and is unique in the industry for its reach, interoperability, and flexibility. We provide clients with dynamic information, platforms, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains. CitiDirect serves as the unified digital gateway for clients to access our full suite of services.The ideal candidate will have be experienced communicating with Product Owners, on the technology side, as well as discussing requirements directly with business owners. The candidate will have strong leadership skills and the ability to drive change in regards to creating cleaner communication between technology and business partners. The role will be focused on modernizing CitiDirect’s Payment flow, with a focus on the validation layer for payments. This is an opportunity to drive change from the ground up, as well as experiment with AI tooling to creatively capture and vet requirements and modernize CitiDirect’s testing framework.**Job Responsibilities:*** Provide project leadership and mentorship to scrum teams within CitiDirect Payments* Provide leadership for testing within CitiDirect Payments and partner with end to end testing team to ensure clean deliveries.* Actively participate in requirements gathering and documentation of dependent teams. Own a subset of programs as a primary owner and ensure delivery from other groups.* Lead the planning and execution of major development initiatives and projects* Oversee JIRA quality (in partnership with Product Owners on tech side as well as business), ensure proper dates/JIRA hygiene is being followed* Drive the adoption of new tracking methods/use of AI to better capture requirements/manage tracking* Review options with AI to automate turning JIRA user stories into test cases.* Ensure dashboards are up to date for product meetings. Ensure escalations are in place early in the dev process, should an issue exist.* Ensure ingestion of committed JIRAs you are the primary owner for, as well as those owned by other TPMs that have a dependency on your group.* Manage scrum masters and to ensure clean and clear discussions with dev teams, as well as ingestion of only fully groomed JIRAs.* Partner with QA leads to define automation framework scope.* Foster a culture of innovation, continuous learning, and knowledge sharing within the team**Required Qualifications:*** 10+ years of product ownership/BA/TPM/QA Experience in financial industry* Extensive experience with JIRA and program tracking methodologies-* Proven track record of leading successful software projects and mentoring team members* Excellent problem-solving skills and ability to navigate complex program challenges* Strong communication skills with the ability to understand technical concepts and discuss/guide discussions with technical and non-technical partners.**Preferred Qualifications:*** Knowledge of testing practices – partner with testing team on delivery* Familiarity with Agile methodologies and project management tools* Solid understanding of payments industry, including various payment systems and processes**Education:*** Bachelor’s/University degree, Master’s degree preferred------------------------------------------------------## **Job Family Group:**Technology------------------------------------------------------## **Job Family:**Technology Quality------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location:**Jersey City New Jersey United States------------------------------------------------------## **Primary Location Full Time Salary Range:**$163,600.00 - $245,400.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.