Citi Direct Payments Tech Program Manager/Quality Lead Senior Vice President

Citi; Jersey City (NJ); On-site; USD 147,000 - 245,000; Full time

Benefits offered by this job

Incentives and benefits

Job summary

Citi is seeking an experienced technology product owner/TPM to lead CitiDirect Payments initiatives from Jersey City. You will drive requirements, coordinate cross-team collaboration, and mentor scrum teams to deliver high quality software enhancements in the payments domain.

The role emphasizes modernizing the validation layer for payments, testing framework upgrades, and leveraging AI to improve tracking and traceability across programs.

Qualifications

• 10+ years of product ownership/BA/TPM/QA experience in financial industry.
• Extensive experience with JIRA and program tracking methodologies.
• Proven track record leading software projects and mentoring team members.
• Excellent problem-solving skills and ability to navigate complex program challenges.
• Strong communication skills with the ability to discuss with technical and non-technical partners.

Responsibilities

• Provide project leadership and mentorship to scrum teams within CitiDirect Payments.
• Provide leadership for testing within CitiDirect Payments and partner with end to end testing team to ensure clean deliveries.
• Actively participate in requirements gathering and documentation of dependent teams.
• Lead the planning and execution of major development initiatives and projects.
• Oversee JIRA quality and ensure proper dates/JIRA hygiene is being followed.
• Drive the adoption of new tracking methods/use of AI to better capture requirements/manage tracking.
• Review options with AI to automate turning JIRA user stories into test cases.
• Ensure dashboards are up to date for product meetings and escalation handling.
• Ensure ingestion of committed JIRA items you are the primary owner for.
• Manage scrum masters to ensure clear discussions with dev teams and grooming of JIRAs.
• Partner with QA leads to define automation framework scope.
• Foster a culture of innovation, continuous learning, and knowledge sharing within the team.

Skills

Leadership

Communication

Financial industry knowledge

Education

Bachelor’s/University degree, Master’s degree preferred

Tools

JIRA

Job description

Services is a leading provider of cash management, treasury, trade, clearing, depository receipts and commercial cards services. Services has a global network spanning more than 90 countries and is unique in the industry for its reach, interoperability, and flexibility. We provide clients with dynamic information, platforms, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains. CitiDirect serves as the unified digital gateway for clients to access our full suite of services.

The ideal candidate will have be experienced communicating with Product Owners, on the technology side, as well as discussing requirements directly with business owners. The candidate will have strong leadership skills and the ability to drive change in regards to creating cleaner communication between technology and business partners. The role will be focused on modernizing CitiDirect’s Payment flow, with a focus on the validation layer for payments. This is an opportunity to drive change from the ground up, as well as experiment with AI tooling to creatively capture and vet requirements and modernize CitiDirect’s testing framework.

Job Responsibilities

• Provide project leadership and mentorship to scrum teams within CitiDirect Payments
• Provide leadership for testing within CitiDirect Payments and partner with end to end testing team to ensure clean deliveries.
• Actively participate in requirements gathering and documentation of dependent teams. Own a subset of programs as a primary owner and ensure delivery from other groups.
• Lead the planning and execution of major development initiatives and projects
• Oversee JIRA quality (in partnership with Product Owners on tech side as well as business), ensure proper dates/JIRA hygiene is being followed
• Drive the adoption of new tracking methods/use of AI to better capture requirements/manage tracking
• Review options with AI to automate turning JIRA user stories into test cases.
• Ensure dashboards are up to date for product meetings. Ensure escalations are in place early in the dev process, should an issue exist.
• Ensure ingestion of committed JIRAs you are the primary owner for, as well as those owned by other TPMs that have a dependency on your group.
• Manage scrum masters and to ensure clean and clear discussions with dev teams, as well as ingestion of only fully groomed JIRAs.
• Partner with QA leads to define automation framework scope.
• Foster a culture of innovation, continuous learning, and knowledge sharing within the team

Required Qualifications

• 10+ years of product ownership/BA/TPM/QA Experience in financial industry
• Extensive experience with JIRA and program tracking methodologies-
• Proven track record of leading successful software projects and mentoring team members
• Excellent problem-solving skills and ability to navigate complex program challenges
• Strong communication skills with the ability to understand technical concepts and discuss/guide discussions with technical and non-technical partners.

Preferred Qualifications

• Knowledge of testing practices – partner with testing team on delivery
• Familiarity with Agile methodologies and project management tools
• Solid understanding of payments industry, including various payment systems and processes

Education

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group

Technology

Job Family

Technology Quality

Time Type

Full time

Primary Location

Jersey City New Jersey United States

Primary Location Full Time Salary Range

$163,600.00 - $245,400.00

Benefits

• discretionary and formulaic incentive and retention awards for eligible employees
• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

For additional information regarding Citi employee benefits, please visit citibenefits.com.

Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Sep 29, 2026

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