Tech Ops Leader — Platform Reliability & Excellence

AC WD McD; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

AC WD McD is seeking a Director of Technical Operations to provide leadership and tactical oversight for core support functions, including centers of excellence, site development, implementation, and transitions. The role requires proactive partnership, strong customer service orientation, and exceptional communication skills.

The candidate will lead cross-functional teams to establish standards, improve uptime, and drive continuous operational improvements across the organization in a

Qualifications

• Bachelor's Degree in Computer Science or related field plus 7+ years in Technical Operations.
• Minimum 3 years in a leadership role.
• 3+ years in platform monitoring, production availability, and incident management.

Responsibilities

• Lead Tech Operations teams responsible for critical, complex platforms and drive Operational Excellence improvements.
• Implement and track effectiveness programs for support.
• Continue improving monitoring, automation and tools to boost availability and transparency.
• Coordinate cross-functional partners to develop standards and innovations.

Skills

Leadership

Operational Excellence

Incident Management

System Engineering

Cross-functional Collaboration

Education

Bachelor's Degree in Computer Science

Job description

AC WD McD is seeking a Director of Technical Operations to provide leadership and tactical oversight for core support functions, including centers of excellence, site development, implementation, and transitions. The role requires proactive partnership, strong customer service orientation, and exceptional communication skills.

The candidate will lead cross-functional teams to establish standards, improve uptime, and drive continuous operational improvements across the organization in a