Director, Technical Operations

AC WD McD; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

AC WD McD is seeking a Director of Technical Operations to provide leadership and tactical oversight for core support functions, including centers of excellence, site development, implementation, and transitions. The role requires proactive partnership, strong customer service orientation, and exceptional communication skills.

The candidate will lead cross-functional teams to establish standards, improve uptime, and drive continuous operational improvements across the organization in a

Qualifications

• Bachelor's Degree in Computer Science or related field plus 7+ years in Technical Operations.
• Minimum 3 years in a leadership role.
• 3+ years in platform monitoring, production availability, and incident management.

Responsibilities

• Lead Tech Operations teams responsible for critical, complex platforms and drive Operational Excellence improvements.
• Implement and track effectiveness programs for support.
• Continue improving monitoring, automation and tools to boost availability and transparency.
• Coordinate cross-functional partners to develop standards and innovations.

Skills

Leadership

Operational Excellence

Incident Management

System Engineering

Cross-functional Collaboration

Education

Bachelor's Degree in Computer Science

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Director of Technical Operations is charged with providing the leadership and tactical oversight necessary to support the execution of best practices for the supporting functions within the group. Those functions include, but are not limited to, center of excellence, operation service center, site development, implementation, transitions, and any additional professional services rendered. This will be done thru the working within a cross functional matrix to develop, set, and implement standards. The role requires keen planning skills along with the ability to lead through influence and to be a proactive partner with a strong customer-service orientation. This leader should be able to solve problems at a tactical and functional level, have excellent oral and written communication skills, a solid work ethic and unquestioned integrity.

Success Metrics

• Create, evolve, and implement a basis of standards that insures up-time standards are met.
• Continuously improve the customer transition experience
• Work with our cross functional support partners to develop best in class standards, implementation, assessments analysis, and innovations.

Responsibilities

• Leading the Tech Operations teams that own management of critical, complex operational platform and managing problems, driving measurable Operational Excellence improvements across the entire organization.
• Implementation and tracking of support effectiveness programs
• Continuous improvement for monitoring, automation and tools development to improve availability and transparency
• Leading the Tech Operations teams that own management of critical, complex operational platform and managing problems, driving measurable Operational Excellence improvements across the entire organization.

Required Experience And Qualifications

• Bachelor's Degree in Computer Science or related field, plus a minimum of 7 years of Technical Operations experience
• At least three (3) years experience in Leadership role
• Three (3) years of experience in managing Platform monitoring, Production Availability management and Incident Management process
• Strong experience and detailed technical knowledge in system, database and network engineering

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!