Tech Ops Implementation & Readiness Manager

Purpose Brands, LLC; Boca Raton (FL); Hybrid; USD 95,000 - 108,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Hybrid Work Environment

401(K) Matching

Mental Health Benefits

Professional Development

Job summary

Purpose Brands, LLC seeks a Manager, Implementation to lead Technical Operations readiness for new products, locations, and international launches. You will guide Implementation Specialists through planning, validation, launch, hypercare, and handoff with delivery teams and offshore partners.

You will own readiness and early-life support outcomes, coordinate with training leaders, and ensure coverage and proper escalation paths.

Qualifications

• 5+ years in technology support operations, implementation, or technical delivery.
• Experience leading implementation workstreams or teams.
• Ability to translate needs into actionable requirements and communicate readiness decisions.

Responsibilities

• Own readiness for new products, apps, locations, and country launches.
• Develop and maintain readiness plans, checklists, and deliverables with Specialists.
• Coordinate with offshore support and training to ensure coverage and handoffs.

Skills

Tech Ops leadership

Implementation planning

Stakeholder comms

ITIL familiarity

AI tools

Education

Bachelor's degree in IT/IS

Tools

ITSM tools

Generative AI tools

Job description

Purpose Brands, LLC seeks a Manager, Implementation to lead Technical Operations readiness for new products, locations, and international launches. You will guide Implementation Specialists through planning, validation, launch, hypercare, and handoff with delivery teams and offshore partners.

You will own readiness and early-life support outcomes, coordinate with training leaders, and ensure coverage and proper escalation paths.