Hybrid Tech Ops Implementation Manager — Launch Readiness

Purpose Brands Intermediate, LLC; United States; Hybrid; USD 95,000 - 108,000; Full time

Benefits offered by this job

Medical

Dental and Vision Coverage

Hybrid Work Environment

Life and Disability Insurance

Unlimited Time Off

Job summary

Purpose Brands LLC is seeking a Manager of Implementation to drive Technical Operations readiness for global launches. You will lead Implementation Specialists through planning, validation, launch, hypercare, and handoff, coordinating with offshore teams and internal partners.

Emphasis on readiness evidence, risk management, and continuous improvement across multiple brands and regions. The role requires 5+ years in tech ops, strong leadership, and experience with ITSM and AI-assisted planning.

Qualifications

• 5+ years in technology support operations or related delivery roles.
• 2+ years leading implementation workstreams or teams.
• Experience with ITSM processes, changes, and coordinating with offshore teams.
• Proficiency with approved generative AI tools for planning, documentation, and workflows.

Responsibilities

• Own implementation readiness for new products, locations, and country launches with defined milestones and owners.
• Translate rollout plans into support processes, coverage tiers, routing, escalation paths, and handoffs to locations.
• Lead readiness reviews, testing, and evidence gathering for acceptance by owners.
• Coordinate with offshore support and training teams on coverage, dependencies, and time-zone considerations.
• Develop and maintain readiness plans, checklists, and decision logs with clear accountability.

Skills

Delivery Planning

Service Readiness

Risk Judgment

Cross-Team Partnership

Hands-On Leadership

Communication

Handoff Accountability

Applied AI Proficiency

Continuous Improvement

Education

Bachelor's degree in Information Technology or related

Tools

ITIL

Change Management

ITSM

AI Tools

Job description

Purpose Brands LLC is seeking a Manager of Implementation to drive Technical Operations readiness for global launches. You will lead Implementation Specialists through planning, validation, launch, hypercare, and handoff, coordinating with offshore teams and internal partners.

Emphasis on readiness evidence, risk management, and continuous improvement across multiple brands and regions. The role requires 5+ years in tech ops, strong leadership, and experience with ITSM and AI-assisted planning.