Tech Operations & Support Specialist

Eagle Title; Annapolis (MD); On-site; USD 60,000 - 85,000; Full time

Job summary

The Technology Administrator at Eagle Title will handle day-to-day execution, administration, and support of workplace technology. You will ensure secure, reliable systems and collaborate with Operations and Office Management to meet internal tech needs.

Key duties include user account management, MSP coordination, device deployment, and maintaining documentation. A proactive, service-minded approach is essential to keep employees productive and compliant.

Qualifications

• Bachelor's degree or equivalent practical experience in IT.
• 2–5 years of hands-on technology support experience.
• Experience with MSPs or external IT vendors.
• Strong knowledge of user support, systems administration, and IT service processes.

Responsibilities

• Serve as the primary internal contact for routine technology needs and requests.
• Administer user accounts, devices, and applications, including onboarding and offboarding.
• Troubleshoot issues and coordinate resolution with the MSP.
• Maintain inventories, documentation, and access records.
• Coordinate with MSP on tickets, escalations, and status tracking.
• Support deployment, upgrades, and maintenance of systems and devices.

Skills

Troubleshooting

IT support

Systems administration

Documentation

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

ITIL concepts

Vendor management

Job description

The Technology Administrator at Eagle Title will handle day-to-day execution, administration, and support of workplace technology. You will ensure secure, reliable systems and collaborate with Operations and Office Management to meet internal tech needs.

Key duties include user account management, MSP coordination, device deployment, and maintaining documentation. A proactive, service-minded approach is essential to keep employees productive and compliant.