IT Support Specialist

Eagle Hill Consulting; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Eagle Hill Consulting is seeking an IT Support Specialist to join our internal IT team in Arlington, VA. The role serves as the primary contact for employee technology needs with on-site responsibilities Monday–Friday.

Responsibilities include troubleshooting day-to-day tech, supporting Microsoft 365, endpoint technologies, and internal systems, with opportunities to grow in cloud tech, automation, and systems administration.

Qualifications

• Customer-focused IT support experience and a willingness to learn.
• Experience with Microsoft 365 apps and SharePoint.
• Ability to troubleshoot hardware, software, and network issues.

Responsibilities

• Provide responsive IT support to employees via ticketing systems, email, chat, and in person.
• Set up, configure, and deploy PCs and end-user tech; onboard/offboard tasks.
• Troubleshoot office hardware, software, and network issues; support MFA and access controls.

Skills

IT support

Microsoft 365

End-user support

Ticketing systems

Power Platform

SharePoint

Tools

Microsoft 365

Power Platform

SharePoint

MFA & access controls

IT documentation tools

Job description

About the Company

Eagle Hill is a nationally recognized, award-winning consulting firm based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that fosters bold thinking, collaboration, and client-centered solutions.

Description

Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing hands-on support and helping ensure our devices, applications, and collaboration tools operate effectively. This is an on-site position; applicants must be willing and able to work from our office in Arlington, VA Monday through Friday. Preferred on-site hours are between 7:00 am - 5:00 pm.

Working closely with the IT Manager, the IT Support Specialist will troubleshoot day-to-day technology issues and support Microsoft 365, endpoint technologies, and other internal IT systems. We're looking for someone who is customer-focused, resourceful, and eager to learn. This role offers opportunities to build skills in endpoint management, cloud technologies, automation, and systems administration.

Key Responsibilities

Internal IT Operations

• Provide responsive, customer-focused IT support to Eagle Hill employees
• Set-up, configure, and deploy PCs and other end-user technology. Including all onboarding and offboarding tasks
• Troubleshoot all office hardware, software, and network issues
• Support Microsoft 365 accounts, MFA, and access controls
• Support office IT infrastructure (Wi-Fi, printers, meeting room tech, office cameras, etc.)
• Maintain IT asset inventory and lifecycle tracking
• Handle support requests via ticketing systems, email, chat, and in-person
• Follow and improve IT documentation and operational procedures
• Additional Facilities responsibilities as needed.

Microsoft 365, Power Platform and AI Tools

• Support Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
• Provide basic SharePoint and Power Platform support.
• Support and troubleshoot Power Apps and Power Automate solutions.
• Support employee use of Microsoft Copilot and other approved AI tools.

Documentation & Continuous Improvement

• Create and maintain technical documentation and user guides
• Document workflows, applications, and IT processes
• Contribute to process improvement and digital transformation initiatives