Technology Administrator

Eagle Title; Annapolis (MD); On-site; USD 60,000 - 85,000; Full time

Job summary

The Technology Administrator at Eagle Title will handle day-to-day execution, administration, and support of workplace technology. You will ensure secure, reliable systems and collaborate with Operations and Office Management to meet internal tech needs.

Key duties include user account management, MSP coordination, device deployment, and maintaining documentation. A proactive, service-minded approach is essential to keep employees productive and compliant.

Qualifications

• Bachelor's degree or equivalent practical experience in IT.
• 2–5 years of hands-on technology support experience.
• Experience with MSPs or external IT vendors.
• Strong knowledge of user support, systems administration, and IT service processes.

Responsibilities

• Serve as the primary internal contact for routine technology needs and requests.
• Administer user accounts, devices, and applications, including onboarding and offboarding.
• Troubleshoot issues and coordinate resolution with the MSP.
• Maintain inventories, documentation, and access records.
• Coordinate with MSP on tickets, escalations, and status tracking.
• Support deployment, upgrades, and maintenance of systems and devices.

Skills

Troubleshooting

IT support

Systems administration

Documentation

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

ITIL concepts

Vendor management

Job description

The Technology Administrator is responsible for the day-to-day execution, administration, and support of workplace technology, including devices, applications, user access, and vendor coordination. This role is primarily hands-on and execution-oriented, ensuring employees have reliable, secure, and effective technology to perform their work.

Working closely with Operations and Office Management, the Technology Administrator manages technology requests, coordinates with the Managed Service Provider (MSP), performs system administration tasks, and ensures consistent application of established technology standards.

Key Responsibilities

Technology Operations & Support

• Serve as the primary internal point of contact for routine technology needs, issues, and requests.
• Administer user accounts, permissions, devices, and applications, including onboarding, changes, and offboarding.
• Perform hands-on troubleshooting and coordinate resolution of escalated issues with the MSP.
• Maintain technology inventories, system documentation, and access records.
• Monitor technology requests submitted through internal intake forms and ensure timely follow-up and resolution.
• Coordinate day-to-day work with the Managed Service Provider, including ticket submission, escalation, and resolution tracking.
• Review MSP deliverables for completeness, quality, and alignment with internal requirements.
• Communicate internal priorities and follow up on outstanding items.

Systems, Applications & Tools

• Support and administer core business applications and collaboration tools (e.g., Microsoft 365).
• Manage software licensing, access levels, and configuration settings.
• Assist with deployment, upgrades, and routine maintenance of systems and devices.
• Perform testing and user setup for approved technology changes.

Security, Compliance & Controls (Execution-Level)

• Apply and enforce existing security, access, and data protection policies.
• Assist with user education related to security practices (passwords, MFA, data handling).
• Maintain documentation related to technology controls, access, and recovery procedures.
• Support disaster recovery and business continuity processes by executing assigned tasks.

Employee Enablement & Documentation

• Provide hands-on assistance to employees for routine technology use and issues.
• Create and maintain basic user guides, FAQs, and internal documentation.
• Communicate technology updates, outages, or changes as directed.

Qualifications & Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• 2–5 years of hands-on experience supporting business technology systems and end users.
• Experience working directly with managed service providers or external IT vendors.
• Strong working knowledge of user support, systems administration, and IT service processes.

Preferred Qualifications

• Experience administering Microsoft 365 and related workplace tools.
• Familiarity with ITIL service management concepts.
• Experience maintaining technical documentation and system records.
• Relevant certifications (CompTIA, ITIL, Microsoft, or similar).

Core Competencies

• Highly hands-on and execution-focused
• Strong troubleshooting and follow-through
• Organized, detail-oriented, and process-driven
• Clear communicator with non-technical users
• Service-minded and dependable
• Practical, pragmatic, and outcome-oriented