Tech Operations Student — IT Support & Systems

State-Teachers-Retirement-System-of-Ohi; Columbus (OH); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

on-site parking

Educational assistance

Subsidized medical insurance

Fully paid dental and life insurance

Vacation and sick leave

Retirement benefits

On-site fitness centre

Job summary

STRS Ohio in Columbus, OH is seeking an Infrastructure and Technology, Student (Part-time, other) to support operations across Computer Operations, Service Center, and Enterprise Workstation Services. The role is 25-29 hours per week aligned with school schedule and reports to the Executive/Infrastructure and Technology team.

Qualified students pursuing IT or CS degree, with proficiency in Microsoft Office and ability to follow procedures and protect confidential information, will join a

Qualifications

• Currently pursuing a degree in information technology, computer science or a related field required.
• Proficiency with Microsoft Office programs and standard desktop tools required.
• Ability to follow established procedures, security practices, endpoint protection standards and system configuration standards required.
• Ability to work with and preserve confidential information is required.
• Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision required.

Responsibilities

• Monitor job scheduling systems to identify late, failed or incomplete processes and assist in resolution.
• Operate and maintain Computer Room and peripheral equipment; report issues to appropriate staff.
• Provide tier-one technical support via phone, walk-in or web channels; document and route incidents in ticket tracking system.
• Collaborate with IT teams to support workload requests and operational tasks.
• Participate in reviewing and updating documentation and procedures.
• Maintain awareness of system status and assist in daily operational reporting.

Skills

MS Office

Procedures adherence

Confidentiality

Teamwork

Education

Pursuing IT/CS degree

Job description

STRS Ohio in Columbus, OH is seeking an Infrastructure and Technology, Student (Part-time, other) to support operations across Computer Operations, Service Center, and Enterprise Workstation Services. The role is 25-29 hours per week aligned with school schedule and reports to the Executive/Infrastructure and Technology team.

Qualified students pursuing IT or CS degree, with proficiency in Microsoft Office and ability to follow procedures and protect confidential information, will join a