Part-Time IT Operations & Support Student

State Teachers Retirement System of Ohio; Columbus (OH); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

On-site parking

Educational assistance

Subsidized medical insurance

Fully paid dental and life insurance

Vacation and sick leave

Retirement benefits

On-site fitness centre

Job summary

State Teachers Retirement System of Ohio (STRS Ohio) is seeking an Infrastructure and Technology, Student (Part-time, other) to support operations across Computer Operations and Enterprise Workstation Services. The role involves assisting production, end-user support and IT asset maintenance within established procedures.

Responsibilities include monitoring schedules, assisting with incident resolution, and collaborating with IT teams to keep systems running smoothly while adhering to security

Qualifications

• Currently pursuing a degree in information technology, computer science or a related field required.
• Proficiency with Microsoft Office programs and standard desktop tools required.
• Ability to follow established procedures, security practices, endpoint protection standards and system configuration standards required.
• Ability to work with and preserve confidential information is required.
• Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision required.

Responsibilities

• Under the direction of the director, Technology and Enterprise Operations, provide operational and technical support across Computer Operations, Service Center functions and Enterprise Workstation Services.
• Assist with production processing, end-user support and IT asset and environment maintenance while following established procedures.
• Monitor job scheduling systems to identify late, failed or incomplete processes and assist in resolution.
• Operate and maintain Computer Room and peripheral equipment; report issues to appropriate staff.
• Provide tier-one technical support via phone, walk-in or web channels; document and route incidents in ticket tracking system.
• Collaborate with IT teams to support workload requests and operational tasks.
• Participate in reviewing and updating documentation and procedures.
• Maintain awareness of system status and assist in daily operational reporting.

Skills

Microsoft Office

Procedures adherence

Security practices

Confidential information handling

Team work

Independent work

Education

Pursuing IT/CS related degree

Tools

Office suite

Job description

State Teachers Retirement System of Ohio (STRS Ohio) is seeking an Infrastructure and Technology, Student (Part-time, other) to support operations across Computer Operations and Enterprise Workstation Services. The role involves assisting production, end-user support and IT asset maintenance within established procedures.

Responsibilities include monitoring schedules, assisting with incident resolution, and collaborating with IT teams to keep systems running smoothly while adhering to security