Tech Operations Manager: Reliability & Innovation Lead

Quartz Health Solutions; Madison (WI); Hybrid; USD 116,800 - 146,000; Full time

Benefits offered by this job

Excellent benefit and compensation package

Opportunities for career advancement

Professional culture built on respect

Job summary

Quartz Health Solutions in Madison, Wisconsin seeks a Manager, Technology Operations to oversee core infrastructure services and ensure operational excellence. Responsibilities include managing service management processes, vendor relationships, and staff development.

Qualifications include a bachelor’s degree in IT or related field with at least 5 years of relevant experience. A compelling benefits package is offered alongside competitive pay.

Qualifications

• 5+ years of experience in IT infrastructure and systems administration.
• Experience leading technical teams and managing third-party vendors.
• Familiarity with Microsoft 365 and Azure AD.

Responsibilities

• Selects, develops, and mentors high-performing staff.
• Maintains oversight of system administration and network engineering.
• Identifies modern infrastructure solutions and implements them.

Skills

Infrastructure and Operations leadership

ITIL practices

Networking and voice systems expertise

Incident problem management

Vendor management

Strategic thinking and execution

Communication skills and stakeholder engagement

Education

Bachelor’s degree in information technology or related field

Associate degree with 8+ years experience

High school equivalency with 11+ years experience

Tools

Microsoft technology stack

Palo Alto and Cisco technologies

CCaaS solutions

Job description

Quartz Health Solutions in Madison, Wisconsin seeks a Manager, Technology Operations to oversee core infrastructure services and ensure operational excellence. Responsibilities include managing service management processes, vendor relationships, and staff development.

Qualifications include a bachelor’s degree in IT or related field with at least 5 years of relevant experience. A compelling benefits package is offered alongside competitive pay.