Software Operations Manager

Quantix; Houston (TX); On-site; Full time

Job summary

A leading healthcare technology company is looking for a Software Operations Manager to manage portal functionalities and resolve customer support issues. The position involves tracking usage, coordinating with internal and external support teams, and documenting processes. This contract-to-hire role offers an exciting opportunity for candidates with a background in technology, particularly in software, web, mobile, or SaaS. Interested candidates should send their resumes for consideration.

Responsibilities

• Identify and understand how each portal works to support customers.
• Track and report on usage, issues, and resolution for each web portal.
• Coordinate issue resolution through internal or external support teams.
• Document all systems and support processes associated with each portal.

Skills

Problem Solving

Troubleshooting

Analytics

Reporting

Tools

Web

Mobile

SaaS

Job description

Since 2002, Quantix HealthTech has successfully delivered IT resources and solutions to companies while building a solid reputation for integrity and consistent quality. Quantix HealthTech serves the specific needs of the healthcare industry and is recognized as one of Denver's fastest growing Healthcare IT services organizations. Quantix HealthTech was recently featured in US News and World Report and Forbes.

Job Description

Job Title: Software Operations Manager

Location: Greenwood Village, CO

Type: Contract to Hire

Length: 6 months

Company located in Greenwood Village, CO has an immediate need for a Software Operations Manager for a contract to hire position. This position reports to the Sr. Director of Experience Design. Seeking candidate to identify and understand how each portal works and the lifecycle of how they support customers, track and report on usage, issues, and resolution for each web portal, understand and coordinate issue resolution through internal or external support teams, learn and document all systems and support processes associated with each portal and track and drive to resolution operational logistics. No direct reports.

• Technology, specifically software
• Web, mobile and or SaaS.
• Problem Solving, troubleshooting, and triage
• Analytics and reporting

Qualifications

• Technology, specifically software
• Web, mobile and or SaaS.
• Problem Solving, troubleshooting, and triage
• Analytics and reporting

Additional Information

All your information will be kept confidential according to EEO guidelines. If you are interested, send a copy of your resume at [e-mail] or reach me at 303-557-4014.