Entry-Level IT Help Desk Technician

Qualtim, Inc.; Madison (WI); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

Qualtim, Inc. seeks an Entry-Level IT Help Desk Technician to join our on-site support team in Madison, WI. You will be the first contact for end users, troubleshoot hardware/software, and support Microsoft 365 apps including Teams and Exchange.

Ideal for someone starting an IT career with a customer-focused mindset, you will document tickets, assist with onboarding, and contribute to routine maintenance in a collaborative environment. On-site role with strong growth opportunities.

Qualifications

• Basic Windows OS and networking knowledge required.
• Strong troubleshooting and customer-service mindset.
• Excellent communication, both verbal and written.
• Ability to work independently and in a team on-site.
• On-site environment in Madison, WI.

Responsibilities

• Serve as the first point of contact for end-user technical support.
• Troubleshoot hardware, software, and network issues promptly.
• Support and administer Microsoft 365 apps, including Teams and Exchange.
• Document and manage tickets in the help desk system.
• Escalate complex issues to senior team members as needed.
• Assist with user onboarding, system updates, and routine maintenance.

Skills

Windows OS knowledge

Networking concepts

Microsoft 365 apps

Troubleshooting

Verbal & written communication

Customer service orientation

Organizational skills

Independent and teamwork

Education

IT-related degree or coursework

Certifications (A+/Network+/Security+ or Modern Desktop)

Active Directory experience

Ticketing systems experience

Tools

Active Directory

Ticketing systems

Microsoft Exchange

Job description

Job Type: Full-time, on-site in Madison, WI
Benefits: Health, dental, vision, retirement plan, paid time off, and more

Qualtim is seeking a motivated Entry-Level IT Help Desk Technician to join our support team. This role is ideal for someone eager to build their IT career, expand their technical knowledge, and provide excellent customer service in a hands-on environment.

Key Responsibilities

• Serve as the first point of contact for end-user technical support.
• Troubleshoot hardware, software, and network issues in a timely manner.
• Support and administer Microsoft products, including Windows OS, Office 365, Teams, and Exchange.
• Manage and document tickets in the help desk system.
• Escalate complex technical issues to senior team members as needed.
• Assist with user onboarding, system updates, and routine maintenance tasks.

Qualifications

Required

• Basic knowledge of Windows operating systems, networking concepts, and Microsoft 365 applications.
• Strong troubleshooting skills with a logical, problem-solving mindset.
• Excellent verbal and written communication skills.
• Ability to provide professional, patient, and customer-focused support.
• Organizational skills with attention to detail.
• Ability to work independently and in a team, in an on-site environment.

Preferred

• 0–2 years of experience in IT support, help desk, or related role.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Degree or coursework in Information Technology, Computer Science, or related field.
• Experience with Active Directory, user account management, and basic network troubleshooting.
• Familiarity with ticketing systems and IT service desk processes.

Why Join Qualtim?

• Comprehensive benefits package including health, dental, vision, retirement, and PTO.
• Opportunity to develop your IT skills with hands-on experience in a supportive environment.
• Work in a collaborative culture that values growth, innovation, and customer success.

Apply Now! If you’re ready to start or grow your IT career, apply today to join Qualtim’s team and make an impact!

About Qualtim

Since 1989, Qualtim has built an exceptional team focused on providing innovative solutions and support in a variety of areas. Qualtim is the place to start for strategic planning, project management, mentoring, and consulting, all focused on innovation development. The Qualtim family of services (DrJ Engineering, Center for Building Innovation, Pushing7, and Applied Building Technology Group) then provides the services and support needed to successfully make an idea a reality in the market. From the first kernel of an idea all the way to profitable sales, the team at Qualtim works to develop a collaborative, creative plan to propel innovation forward.

If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration. We look forward to hearing from you!