Tech Operations Executive - Hybrid & Service Reliability

CGC; Washington (District of Columbia); Hybride; USD 180 000 - 240 000; Plein temps

Résumé du poste

CGC is seeking a Senior Director, Technology Operations to lead day-to-day IT operations and oversee core services like endpoint management, identity and access, collaboration platforms, and vendor relationships for a hybrid workforce.

The role combines strategic oversight with hands-on execution, ensuring reliability, security, and scalable processes as CGC expands its technology footprint across the organization.

Responsabilités

• Lead daily enterprise IT operations, ensuring stable, secure, and responsive delivery of technology services across the organization.
• Set and lead CGC's technology service-management model, including service desk operations, escalation management, service levels, metrics, user experience, and continuous improvement.
• Own the enterprise endpoint lifecycle and associated standards, including provisioning, deployment, patching, compliance, inventory, and decommissioning.
• Own the operational performance, administration model, and continuous optimization of enterprise productivity, identity, collaboration, and cloud platforms.
• Own technology onboarding and offboarding, ensuring timely provisioning, appropriate access, device readiness, and secure transitions.
• Own operational administration of workplace technology, including conference room systems, office connectivity coordination, and hybrid workforce support.
• Lead day-to-day operational vendor management for managed IT services, in

Description du poste

CGC is seeking a Senior Director, Technology Operations to lead day-to-day IT operations and oversee core services like endpoint management, identity and access, collaboration platforms, and vendor relationships for a hybrid workforce.

The role combines strategic oversight with hands-on execution, ensuring reliability, security, and scalable processes as CGC expands its technology footprint across the organization.