Senior Director, Technology Operations

CGC; Washington (District of Columbia); Hybrid; USD 180,000 - 240,000; Full time

Job summary

CGC is seeking a Senior Director, Technology Operations to lead day-to-day IT operations and oversee core services like endpoint management, identity and access, collaboration platforms, and vendor relationships for a hybrid workforce.

The role combines strategic oversight with hands-on execution, ensuring reliability, security, and scalable processes as CGC expands its technology footprint across the organization.

Responsibilities

• Lead daily enterprise IT operations, ensuring stable, secure, and responsive delivery of technology services across the organization.
• Set and lead CGC's technology service-management model, including service desk operations, escalation management, service levels, metrics, user experience, and continuous improvement.
• Own the enterprise endpoint lifecycle and associated standards, including provisioning, deployment, patching, compliance, inventory, and decommissioning.
• Own the operational performance, administration model, and continuous optimization of enterprise productivity, identity, collaboration, and cloud platforms.
• Own technology onboarding and offboarding, ensuring timely provisioning, appropriate access, device readiness, and secure transitions.
• Own operational administration of workplace technology, including conference room systems, office connectivity coordination, and hybrid workforce support.
• Lead day-to-day operational vendor management for managed IT services, in

Job description

About CGC

CGC is a nonprofit investment firm that finances and originates clean energy, water, and resilient infrastructure projects to accelerate clean air, clean water, and affordable energy for communities across America.

We collaborate with the public and private sectors to bridge financing gaps and mobilize private capital into projects that deliver measurable economic and environmental impact at scale. Every dollar we invest is structured to multiply, generating durable returns for people, markets, and the environment.

Over the past decade, CGC has demonstrated the power of public‑private investment by helping catalyze economic accelerators nationwide and mobilizing billions of dollars toward affordable clean energy and resilient infrastructure. Our model fills market gaps, unlocks private capital, and proves that economic growth and environmental progress can advance together.

A Career at CGC

Our six core values guide how we invest and how we work together.

• Innovation drives creative solutions and continuous improvement.
• Mission‑Driven Focus keeps long‑term impact at the center of every decision.
• Partnership shapes how we mobilize capital and build trust‑based relationships.
• Accountability defines our stewardship and commitment to results.
• Collaboration strengthens cross‑functional teamwork and shared responsibility.
• Transparency ensures open communication and integrity in how we operate.

Our culture is fast‑paced, rigorous, and purpose‑driven. If you are motivated by solving complex challenges, building new markets, and delivering measurable impact within a collaborative team, CGC offers a platform to do that work with purpose.

Job Summary

Under the supervision of the Vice President of Information Technology, the Senior Director, Technology Operations is responsible for leading CGC's day‑to‑day enterprise technology operations and digital infrastructure. This role provides accountable internal ownership for core IT services, end‑user computing, identity and access administration, collaboration platforms, workplace technology, operational resilience, and technology vendor management.

The Senior Director serves as the primary leader for operational stability, service delivery, and execution discipline across CGC's hybrid workforce. The role is both strategic and hands‑on, with responsibility for ensuring reliable technology operations while directly engaging in technical administration, troubleshooting, implementation, and escalation where needed. This includes ownership of endpoint lifecycle management, onboarding and offboarding, service desk operations, patching and compliance, workplace technology, and the operational support processes required for dependable day‑to‑day business operations.

The Senior Director will help build and mature the Technology Operations function, including processes, tooling, automation, documentation, service standards, operational controls, and the development of technical staff. The role is expected to remain close to the work while establishing the discipline, repeatability, and scalable practices needed to support CGC's continued growth.

The Senior Director also supports the operational reliability of public‑facing digital platforms and enterprise systems, including access administration, release coordination, vendor support, routine platform operations, user readiness, and post‑launch operational stability.

Success in this role requires a proactive, technically credible leader who can operate effectively in a growing and evolving organization, bring structure to developing processes, manage competing priorities, and execute with sound judgment and appropriate independence. The role is expected to identify opportunities to responsibly leverage automation, integrations, AI tools, and emerging technologies to improve service delivery, operational efficiency, controls, and user experience.

Key Responsibilities

Operational Leadership

• Lead daily enterprise IT operations, ensuring stable, secure, and responsive delivery of technology services across the organization.
• Set and lead CGC's technology service‑management model, including service desk operations, escalation management, service levels, metrics, user experience, and continuous improvement.
• Own the enterprise endpoint lifecycle and associated standards, including provisioning, deployment, patching, compliance, inventory, and decommissioning.
• Own the operational performance, administration model, and continuous optimization of enterprise productivity, identity, collaboration, and cloud platforms.
• Own technology onboarding and offboarding, ensuring timely provisioning, appropriate access, device readiness, and secure transitions.
• Own operational administration of workplace technology, including conference room systems, office connectivity coordination, and hybrid workforce support.
• Lead day‑to‑day operational vendor management for managed IT services, in