Tech Operations Director - Strategy & Delivery

ADP, Inc.; Florham Park (NJ); On-site; USD 123,000 - 304,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement match

Wellness program

Disability insurance

Volunteer time off

Holidays

Personal days

Vacation

Job summary

ADP, Inc. is seeking a Director of Technical Operations to lead service technology in Small Business Services. This high-impact role blends technical leadership, project orchestration, and cross-functional coordination to drive business outcomes with client focus.

The ideal candidate brings 8+ years in product management or related roles, with proven experience managing complex internal projects and collaborating with engineering teams to deliver customer-facing capabilities.

Qualifications

• 8+ years of proven experience in product management, technical operations, or related roles.
• Full SDLC expertise - discovery through launch and post-launch analysis.
• Engages deeply with engineers on technical decisions, architecture, and system design.
• Data fluency - pull reports, interpret data, and act on insights.
• Clear communicator - write business cases, run meetings, explain technical concepts.
• Comfortable with ambiguity - progress without complete information.
• Naturally collaborative - works with engineering, design, and business teams.
• Client obsessed - stays close to real users through calls and research.

Responsibilities

• Collaborate with engineering and business teams to align on priorities and unblock technical work.
• Review analytics reports and client feedback to identify patterns and opportunities.
• Translate business needs into technical solutions and define scope.
• Create clear business requirements with a technical perspective.
• Mentor team members and build technical capacity.

Skills

Product management

Technical operations

SDLC expertise

Technical acumen

Data analytics

Clear communication

Ambiguity tolerance

Collaboration

Client obsession

Education

Bachelor's degree in technical/analytical/business field

Job description

ADP, Inc. is seeking a Director of Technical Operations to lead service technology in Small Business Services. This high-impact role blends technical leadership, project orchestration, and cross-functional coordination to drive business outcomes with client focus.

The ideal candidate brings 8+ years in product management or related roles, with proven experience managing complex internal projects and collaborating with engineering teams to deliver customer-facing capabilities.