Sr. Director, Client Services — Hybrid, Strategy & Growth

ADP; Augusta (GA); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Benefits start day 1

Mental health & well‑being programs

Volunteer time off (VTO)

Career growth & mentorship

Job summary

ADP is hiring a COS Sr. Director, Client Services within the National Accounts organization. The role reports to the Division VP and sits on the SLT, overseeing multiple service teams across a defined market segment.

Focus areas include client retention, NPS, productivity and associate development, with substantial interaction at the C‑suite level. The Sr. Director will lead a virtual, matrix‑managed organization, drive service strategies, and partner with VPs to set goals, budgets and

Qualifications

• 12+ years' experience in a related management capacity in a high-performance service/operational environment.
• Experience leading large, matrixed teams and interfacing with C‑suite leadership.
• Proven ability to drive client satisfaction, retention and KPI improvement.

Responsibilities

• Direct and implement the overall strategy for servicing assigned market segment.
• Manage service teams and drive performance across NPS, retention and productivity.
• Lead a virtual, matrix‑managed organization and develop talent across locations.

Skills

Executive presence

Leadership

Matrix management

Strategic thinking

Data-driven decisions

Travel

Change management

Financial acumen

Job description

ADP is hiring a COS Sr. Director, Client Services within the National Accounts organization. The role reports to the Division VP and sits on the SLT, overseeing multiple service teams across a defined market segment.

Focus areas include client retention, NPS, productivity and associate development, with substantial interaction at the C‑suite level. The Sr. Director will lead a virtual, matrix‑managed organization, drive service strategies, and partner with VPs to set goals, budgets and