Tech Operations Coordinator: Dispatch, Logistics & IT

The Nagler Group; Derry (NH); On-site; USD 50,000 - 60,000; Full time

Job summary

The Nagler Group is seeking a detail-oriented Technical Service Operations Coordinator in Derry, NH. This on-site role supports scheduling, logistics, and customer communications for technical service projects.

Responsibilities include coordinating field technicians, managing equipment shipments, and providing basic troubleshooting for hardware and networks. A background in dispatching or operations is preferred, with proficiency in Microsoft 365.

Qualifications

• Experience in dispatching, service coordination, or operations support.
• Strong organizational, communication, and problem-solving skills.
• Basic knowledge of computer hardware, networking, routers, and wireless technology.
• Proficiency with Microsoft 365 and familiarity with inventory, ticketing, or project management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Background check required.

Responsibilities

• Schedule and coordinate field technicians and subcontractors nationwide.
• Manage customer communication, project updates, and service issues.
• Coordinate equipment shipments, tracking, returns, rentals, and job site readiness.
• Monitor projects and resolve scheduling or logistical issues.
• Provide basic troubleshooting for computer hardware, networking, and wireless connectivity.
• Maintain project records, documentation, and operational procedures.
• Assist with vendor coordination, reporting, and invoice reviews.

Skills

Dispatching

Service coordination

Operations support

Multitasking

Tools

Microsoft 365

Inventory systems

Ticketing systems

Project management tools

Job description

The Nagler Group is seeking a detail-oriented Technical Service Operations Coordinator in Derry, NH. This on-site role supports scheduling, logistics, and customer communications for technical service projects.

Responsibilities include coordinating field technicians, managing equipment shipments, and providing basic troubleshooting for hardware and networks. A background in dispatching or operations is preferred, with proficiency in Microsoft 365.