Tech Operations Associate: IT Support & Release Tester

bridgeigp

United States

Remote

USD 75,000 - 78,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401(k) match

Paid time off

11 holidays

Parental leave

Tuition reimbursement

Job summary

Bridge Property Management, an affiliate of Bridge Investment Group, seeks an Application Support Associate to be the go‑to for help. You’ll resolve requests from property managers and corporate staff, troubleshoot across Yardi, RentCafe, and related tools, and test updates before they go live.

You'll help shape how support works as we build a new technology team, with room to learn ServiceNow and advance in IT operations.

Qualifications

Experience with a property management software system (Yardi, RealPage, MRI).
Experience handling support requests in a ticketing system (ServiceNow, Zendesk, Freshworks).
Step-by-step troubleshooting approach with clear, friendly communication.
Strong organization and attention to detail.

Responsibilities

Resolve support requests from property managers, community managers, and corporate staff from intake to closure using ServiceNow.
Troubleshoot issues across platforms (Yardi, RentCafe, Blue Moon, Domuso, BILT, SmartRent) and identify root causes.
Set up, change, and remove Yardi user access in coordination with HR and property operations.
Escalate to software vendors when needed and follow through to resolution.
Test software updates before release and report readiness.
Document fixes in tickets and knowledge base articles; flag repeat issues.
Support new property onboarding, property sales, and data cleanup projects as needed.