Operations Associate

Bridge Property Management; Sandy (UT); On-site; USD 75,000 - 78,000; Full time

Job summary

Bridge Property Management runs 170+ multifamily communities, and our onsite and corporate teams depend on a set of software platforms every day. As a Technology Operations Associate, you're their go-to for help.

You'll solve support requests, work directly with the people who use our systems, and test new releases before they go live. We're building a new technology team at BPM, so you'll help shape how support works from the start.

Qualifications

• Experience with property management software such as Yardi, RealPage, MRI, or similar.
• Experience handling support requests in a ticketing or help desk system such as ServiceNow, Zendesk, or Freshworks (training on ServiceNow available).
• Step-by-step troubleshooting approach and clear, friendly communication with people at all levels.
• Strong organization and attention to detail.

Responsibilities

• Resolve support requests from property managers, community managers, and corporate staff from intake to closure using ServiceNow.
• Troubleshoot issues across platforms (Yardi, RealPage, MRI, RentCafe, Blue Moon, Domuso, BILT, SmartRent) and identify root causes.
• Set up, change, and remove Yardi user access with HR and property operations.
• Escalate to software vendors when needed and follow through to resolution.
• Test software updates before release and report readiness to go live.

Skills

Troubleshooting

Customer service

Organizational skills

Problem-solving

Education

Bachelor's degree in Business/IT/Real Estate or related field

Tools

ServiceNow

Zendesk

Freshworks

Ticketing systems

Job description

Make an impact

Bridge Property Management runs 170+ multifamily communities, and our onsite and corporate teams depend on a set of software platforms every day. As a Technology Operations Associate, you're their go-to for help. You'll solve support requests, work directly with the people who use our systems, and test new releases before they go live. We're building a new technology team at BPM, so you'll help shape how support works from the start. It's a strong first step into an IT support career, with room to learn and grow.

• Resolve support requests from property managers, community managers, and corporate staff, from intake to closure, using our ServiceNow ticketing system
• Troubleshoot issues across our platforms (Yardi, RentCafe, Blue Moon, Domuso, BILT, SmartRent) and find the root cause, not just the symptom
• Set up, change, and remove Yardi user access in coordination with HR and property operations
• Escalate to software vendors when needed and follow through to resolution
• Test software updates before release and report whether they're ready
• Document your fixes in tickets and knowledge base articles, and flag repeat issues across properties
• Support new property onboarding, property sales, and data cleanup projects as needed

Required

What you should bring

• Experience with a property management software system, such as Yardi, RealPage, MRI, or similar
• Experience handling support requests in a ticketing or help desk system, such as ServiceNow, Zendesk, or Freshworks. We'll train you on ServiceNow
• A step-by-step approach to troubleshooting and clear, friendly communication with people at every level
• Strong organization and attention to detail

Preferred

• Hands-on experience with Yardi Voyager, RentCafe, or ServiceNow
• Experience with Blue Moon, Domuso, BILT, SmartRent, or Yardi CRM IQ and Compliance Manager
• Experience with software testing or release validation
• Bachelor's degree in Business, Real Estate, IT, or a related field, or equivalent experience

Why This Role

By joining Bridge, you'll be part of a team where the technology space for our property management business launched just a year ago, so the work you do will make a real impact on how we support our communities. You'll get a strong foundation for an IT career, working on a different mix of problems every day in close partnership with the business and the technology team that rolls out new tools. We value solving problems well over closing the most tickets.

The anticipated wage scale for this role is $75,000 up to $78,000 per year. The hired applicant will also be eligible for an annual performance based discretionary bonus. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. Bridge Property Management is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations

JOB CODE: 1001105