Associate, Tech Operations

Capital One; Northern (KY); Híbrido; USD 74.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Competitive compensation

Incentives and bonuses

Descripción de la vacante

Capital One is seeking Tech Operations Professionals to deliver onsite support for a dispersed enterprise workforce. You will handle end user support, incident and problem management, and knowledge management to improve service quality.

The role emphasizes execution, accountability, and collaboration, with opportunities to contribute to automation initiatives and process improvements within a fast-paced, customer-focused environment.

Formación

• Requires a high school diploma or GED or equivalent.
• 1+ year of technical operations experience.
• Experience with IT systems/infrastructure and desktop platforms.
• Experience with incident management and reporting tools.
• Familiarity with DNS/DHCP/TCP/IP and scripting for automation.

Responsabilidades

• Provide onsite customer support for a geographically dispersed enterprise workforce.
• Handle end user support, IT incident, change, and problem management.
• Document resolutions and troubleshooting steps in knowledge base.
• Support automation efforts via basic scripts and tools for recurring tasks.

Conocimientos

Customer service

Communication

Problem solving

End user support

Educación

High School Diploma or GED

Bachelor’s degree (preferred)

Herramientas

PowerShell

Python

Bash

Incident management tools

Descripción del empleo

Do you love pioneering in the technology operations space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and customer-focused environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking **Tech Operations Professionals** who are passionate about operational excellence, automation, and delivering seamless customer experiences to join our team. In this role, you’ll have the opportunity to be on the forefront of driving operational reliability and transformation across Capital One. **What You’ll Do:**This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision-making skills to identify and resolve internal users’ technical issues with a heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, and the ability to effectively manage up and collaborate well with immediate peers. * Monitor systems, alerts, and dashboards to identify potential incidents and escalate issues to the appropriate teams to ensure rapid restoration of service* Document recurring issues, resolutions, and troubleshooting steps in knowledge base articles and standard operating procedures* Assist with automation efforts by supporting the development or execution of basic scripts and tools to improve efficiency in recurring operational tasks **Basic Qualifications:*** High School Diploma, GED, or equivalent certification* At least 1 year of Technical Operations experience* At least 1 year of experience with IT systems and infrastructure* At least 1 year of experience with desktop platforms and operating systems* At least 1 year of experience with incident management and reporting tools* At least 1 year of experience with networking fundamentals (DNS, DHCP, TCP/IP)* At least 1 year of experience with scripting languages (PowerShell, Python, or Bash) for automating routine operational tasks **Preferred Qualifications:*** Bachelor’s Degree in Business, Information Systems, or Computer Science* 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions* 1+ years of experience with CMDB and incident management technologies* ITIL Certification* CompTIA A+ or Network+ certification* Experience tracking and improving support metrics* Familiarity with cloud-based productivity tools or virtualization technologies (e.g., AWS, GCP, Azure, or VMware) ***At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).***The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Riverwoods, IL: $74,200 - $84,700 for Associate, Tech OperationsCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.