Tech Operations Analyst: Reliable IT for a Fast-Paced Brand

Canadian Association of Virtual Assistants (CAVA); Washington (District of Columbia); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Long-term incentives

Unlimited PTO

Health, Dental, Vision, Telemedicine,宠

401k enrollment with CAVA contribution

Insurance: STD, LTD, Life and AD&D

Free CAVA food

Casual work environment

Job summary

Canadian Association of Virtual Assistants (CAVA) is seeking a Technology Operations Analyst to keep technology services stable and scalable across corporate and restaurant environments. You will coordinate onboarding, manage assets, and turn service data into actionable insights to reduce risk and disruption.

You will partner with IT and business teams to improve workflows, maintain accurate records, and support technology rollouts while delivering a high-quality user experience.

Qualifications

• 3+ years of experience in technology operations, IT support, service delivery, systems administration, or a related analyst role.
• Experience supporting operational processes across endpoint management, identity and access, asset lifecycle, collaboration tools, ticketing, or knowledge management platforms.
• Strong working knowledge of Windows, macOS, mobile devices, and basic networking concepts in a distributed or multi-site environment.
• Demonstrated ability to analyze service metrics, investigate issues, identify trends, and recommend practical process improvements.
• Experience managing multiple priorities, coordinating cross-functional work, and driving tasks to completion in a fast-paced environment.
• Strong communication skills with the ability to translate technical details into clear updates and guidance for technical and non-technical stakeholders.
• Experience creating and maintaining clear documentation, standard operating procedures, knowledge base content, and operational reports.

Responsibilities

• Support day-to-day technology operations across corporate, field, and restaurant environments by monitoring service health, coordinating operational workflows, and helping maintain reliable technology services.
• Analyze incidents, requests, asset data, and service trends to identify recurring issues, surface root causes, and recommend improvements that enhance reliability and the end-user experience.
• Coordinate onboarding, offboarding, provisioning, access changes, asset assignment, and lifecycle activities across Windows, macOS, mobile, and restaurant technology environments.
• Administer and maintain core IT systems and operational tools, including endpoint management, identity and access management, collaboration platforms, ticketing systems, and asset management solutions.
• Partner with technology and business stakeholders to coordinate escalations, maintenance activities, technology rollouts, and issue resolution.
• Track service levels, backlog, aging tickets, and operational metrics; prepare reports and dashboards that support prioritization, transparency, and decision-making.
• Maintain accurate documentation for systems, standard configurations, procedures, knowledge articles, and operational runbooks to improve consistency, scalability, and audit readiness.
• Assist with technology refreshes, upgrades, deployments, and pilot programs by helping plan, test, communicate, and execute work with minimal business disruption.
• Support vendor coordination and follow-through for hardware, software, and managed services to help ensure timely delivery, issue resolution, and accountability.
• Help manage software licensing, asset inventory, configuration records, and technology standards to improve visibility, cost efficiency, and operational control.
• Proactively identify manual work, process gaps, and control weaknesses and recommend more scalable, secure and efficient ways of working.
• Deliver a high-quality, customer-focused experience by communicating clearly, following through on commitments, and translating technical information into practical guidance for non-technical partners.

Skills

IT operations

Windows/macOS knowledge

Data analysis

Communication skills

PowerShell scripting

Tools

Endpoint management

Identity & access management

Ticketing systems

Knowledge management platforms

Job description

Canadian Association of Virtual Assistants (CAVA) is seeking a Technology Operations Analyst to keep technology services stable and scalable across corporate and restaurant environments. You will coordinate onboarding, manage assets, and turn service data into actionable insights to reduce risk and disruption.

You will partner with IT and business teams to improve workflows, maintain accurate records, and support technology rollouts while delivering a high-quality user experience.