Datacenter Smart Hands Technician - Entry level

Pomeroy; Detroit (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Pomeroy in Detroit is seeking an IT support technician to perform break-fix triage for hardware and software on end-user systems. You will provide desk-side software support on Windows, respond to service requests promptly, and follow procedures for logging, reporting and monitoring desktop operations.

The role emphasizes independent work and teamwork, strong organization and multitasking, and excellent customer service to help clients stay productive.

Qualifications

• A+ certification is required; additional certifications encouraged.
• Ability to work well independently and in team settings.
• Excellent organization and multitasking skills.
• Excellent customer service skills.

Responsibilities

• PC Installs
• PC Rollouts
• Health Events
• Printer Maintenance

Skills

Customer service

Teamwork

Organization

Multitasking

Independent work

Education

A+ certification

Net+ certification

Server+ certification

Tools

HP hardware

Dell hardware

IBM hardware

Job description

General Function:

Ability to perform standard break-fix triage for hardware and software on end user systems. Desk-side software support utilizing Windows Operating Systems. Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting and monitoring desktop operations.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• PC Installs
• PC Rollouts
• Health Events
• Printer Maintenance

Supervisory Responsibilities:

None

Minimum Knowledge, Skills and Abilities required:

• A+ minimum, will be required to obtain many other certifications (net+,server+, HP, IBM, and Dell specific)
• Must be able to work well both independently and in team settings
• Excellent organization and multitasking skills
• Excellent Customer Service Skills

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.