SE Help Desk Assistant

University of Richmond; United States; On-site; USD 16,000 - 22,000; Part time

Job summary

University of Richmond seeks a Student IT Help Desk Assistant to support faculty, students and staff with computer issues on campus. You will greet walk-ins, create tickets, troubleshoot basic problems, and help with Wi‑Fi connections and DUO authentication, contributing to campus tech literacy.

The role includes light training, teamwork with Help Desk staff, and responsible handling of equipment around campus. Strong communication and basic computer skills are essential.

Qualifications

• Clear communication skills
• Basic computer skills

Responsibilities

• Creating tickets for walk-in customers
• Basic troubleshooting
• Picking up/dropping off equipment around campus
• Help students, faculty and staff on technical issues such as connecting to WI-FI or setting up DUO authentication

Skills

Clear communication

Basic computer skills

Job description

Job Description

JOB SUMMARY: Works with Help Desk Staff. Responsibilities include: assisting Faculty, Students and Staff coming to the walk-up, providing information to users as requested, creating tickets for users and participating in asset moves/inventory. Part of the time will be spent in computer-related training to advance their troubleshooting skills and knowledge, as well as ability to help users. They are advocates of SpiderTechNet as a tool to improve computer literacy and awareness. You will be helping customers as they come in with all their computer problems.

SPECIFIC DUTIES:

• Creating tickets for walk-in customers


• Basic troubleshooting


• Picking up/dropping off equipment around campus


• Help students, faculty and staff on technical issues such as connecting to WI-FI or setting up DUO authentication

QUALIFICATIONS:

• Clear communication skills


• Basic computer skills

Pay Grade : SP Student 1, starting at $13.75

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.