Tech Field Services Lead — Operations & Coaching

ComputerCare; Town of Newark (WI); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with employer match

Company-paid Life Insurance

HSA & FSA options

EAP for support

Adoption Assistance

Commuter Benefits

Coursera Certifications

Generous vacation & sick time

Job summary

ComputerCare in Wisconsin is seeking a Technical Field Services Supervisor to drive daily operations, coaching technicians, and upholding service standards. Reporting to the Field Operations Manager, you’ll coordinate scheduling, lead standups, and ensure compliance with SOPs and safety protocols.

The role emphasizes hands-on oversight, team development, and partnership with Quality Assurance to meet SLAs. Travel up to 5% may be required as projects demand and organizational growth continues.

Qualifications

• 3+ years of management experience with direct supervisory responsibilities.
• 3+ years in project management, including planning and execution.
• 1+ year of customer service experience.
• Commitment to staying current on technology and manufacturer procedures.
• Strong skills in Microsoft Excel, Word, or Google Suite.
• Netsuite or Salesforce experience preferred.
• Ability to travel up to 5% of the year as needed.

Responsibilities

• Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals.
• Lead daily standup meetings to communicate priorities, metrics, and task expectations to team members.
• Monitor team performance and provide coaching and support to drive continuous improvement.
• Audit and manage the completion of open/unclosed internal tasks to ensure operational compliance.
• Provide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution of technical issues.

Skills

Management

Project management

Customer service

Microsoft Excel

Google Suite

Tools

Netsuite

Salesforce

Job description

ComputerCare in Wisconsin is seeking a Technical Field Services Supervisor to drive daily operations, coaching technicians, and upholding service standards. Reporting to the Field Operations Manager, you’ll coordinate scheduling, lead standups, and ensure compliance with SOPs and safety protocols.

The role emphasizes hands-on oversight, team development, and partnership with Quality Assurance to meet SLAs. Travel up to 5% may be required as projects demand and organizational growth continues.