Technical Operations Lead - Hardware & Service Excellence

Socket.dev; Newark (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with employer match

Company-paid Life Insurance

HSA & FSA options

Employee Assistance Program (EAP)

Adoption Assistance

Commuter Benefits

Coursera certifications

Generous vacation & sick time

Job summary

ComputerCare in Newark, CA is seeking a Technical Operations Supervisor to manage daily operations, coach technicians, and uphold service standards. You will coordinate scheduling, lead standups, and ensure compliance with SOPs and regulatory requirements.

Ideal candidates have 3+ years in management and project planning, 1+ year in customer service, and comfort using data to guide decisions; travel up to 5% may be required.

Qualifications

• 3+ years of management experience with direct supervisory responsibilities.
• 3+ years in project management, including planning and execution.
• 1+ year of customer service experience.
• Experience using data to make informed decisions.
• Netsuite or Salesforce experience preferred.
• Ability to travel up to 5% of the year as needed.

Responsibilities

• Coordinate daily and next-day scheduling of tasks and team assignments.
• Lead daily standup meetings to communicate priorities and metrics.
• Monitor team performance and provide coaching for continuous improvement.
• Oversee tools, asset handling, and repair processes to ensure quality.
• Audit and manage completion of internal tasks to ensure compliance.

Tools

Netsuite

Salesforce

Microsoft Excel

Microsoft Word

Google Suite

Job description

ComputerCare in Newark, CA is seeking a Technical Operations Supervisor to manage daily operations, coach technicians, and uphold service standards. You will coordinate scheduling, lead standups, and ensure compliance with SOPs and regulatory requirements.

Ideal candidates have 3+ years in management and project planning, 1+ year in customer service, and comfort using data to guide decisions; travel up to 5% may be required.