Tech Event AV Specialist - Hybrid & Onsite

Cornell University; Town of Ithaca (NY); On-site; USD 84,386,000 - 97,509,000; Full time

Job summary

The Cornell Lab of Ornithology is seeking a Technical Event Support Assistant to join our collaborative IT team. In this role, you will provide audio/visual and technology support for meetings, conferences, webinars, distance-learning programs, special events, and public-facing spaces.

You will play a key role in ensuring seamless technology experiences for staff, faculty, students, visitors, and online audiences while helping the Lab leverage innovative technologies to advance its mission.

Qualifications

• Bachelor's degree or equivalent.
• Two years' experience or equivalent combination of both education and experience.
• Knowledge of common Web conferencing technologies (Zoom, Teams, Zoom Webinars, etc...).
• Knowledge of standard and specialized technological equipment, and ability to keep abreast of latest trends in the field.
• Ability to troubleshoot problems under pressure and respond quickly to calls.

Responsibilities

• Provide audio/visual support for teleconferences, webinars, hybrid and virtual events, distance-learning programs, and recorded presentations.
• Troubleshoot technical issues and deliver real-time support for presenters, moderators, attendees, and event participants.
• Research, recommend, and support the implementation of new AV technologies and system enhancements.
• Collaborate with stakeholders and vendors to plan, install, maintain, and optimize AV equipment and technology solutions.
• Support technology operations within conference rooms, event spaces, and the Visitor Center, including public-facing systems and computing resources.
• Install, configure, maintain, and troubleshoot hardware, software, printers, and related technologies.
• Manage service requests and projects through ticketing and issue-tracking systems.
• Create and maintain technical documentation, knowledge resources, and operational procedures.
• Partner with colleagues across IT, Visitor Center Operations, Facilities, Events, and Administrative teams to ensure successful technology support and event execution.
• Assist with recording, editing, and distributing digital content for internal and external audiences.
• Provide occasional evening and weekend support for events and special programs.

Skills

Customer service

Communication

Problem-solving

Time management

Education

Bachelor's degree or equivalent

Tools

Zoom

Teams

Crestron

Mac/Windows operation

Job description

The Cornell Lab of Ornithology is seeking a Technical Event Support Assistant to join our collaborative IT team. In this role, you will provide audio/visual and technology support for meetings, conferences, webinars, distance-learning programs, special events, and public-facing spaces.

You will play a key role in ensuring seamless technology experiences for staff, faculty, students, visitors, and online audiences while helping the Lab leverage innovative technologies to advance its mission.