Campus AV & Events Support Specialist

TALENT Software Services; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

TALENT Software Services is seeking an AV Technical Specialist to provide hands-on on-site support for technology-enabled classrooms, conference rooms, amphitheaters, and event spaces on campus. You will configure, test, and maintain room technologies for classes, meetings, and events.

The role involves troubleshoot AV and computer systems, support video conferencing and live streaming, and deliver end-user training and documentation while collaborating with IT staff and event organizers to

Qualifications

• Three+ years of hands-on audiovisual technology in-person support and training.
• CTS certification or comparable audiovisual industry training is preferred.

Responsibilities

• Provide priority on-site audiovisual support to users in classrooms, conference rooms, and event spaces.
• Troubleshoot audiovisual and computer-related issues across room systems and presentation technology.
• Prepare spaces for classes, meetings, and events by configuring room technology and connections.
• Provide in-room support and assist presenters with audiovisual and collaboration tools.
• Support video conferencing, web conferencing, live streaming, and hybrid activities, including setup and testing.
• Perform daily inspections and preventive maintenance of audiovisual spaces and equipment.
• Document failures, maintain service tickets, and elevate complex issues as needed.
• Conduct end-user training and create knowledge-base resources.
• Collaborate with event organizers and IT staff to coordinate support and improve user experience.
• Gather feedback and participate in testing of system enhancements and projects.

Skills

Three+ years audiovisual support

Customer service

Time management

Independent & team work

Tools

Crestron

Extron

Biamp

Zoom

Microsoft Teams

Panopto

Cisco

Windows

macOS

Job description

TALENT Software Services is seeking an AV Technical Specialist to provide hands-on on-site support for technology-enabled classrooms, conference rooms, amphitheaters, and event spaces on campus. You will configure, test, and maintain room technologies for classes, meetings, and events.

The role involves troubleshoot AV and computer systems, support video conferencing and live streaming, and deliver end-user training and documentation while collaborating with IT staff and event organizers to