Event Tech & AV Support Specialist

Zymtronix Catalytic Systems Inc; City of Ithaca (NY); On-site; USD 84,640,000 - 97,509,000; Full time

Benefits offered by this job

Onsite Ithaca campus

Comprehensive benefits

Vacation and holidays

Job summary

The Cornell Lab of Ornithology in Ithaca, NY is seeking a Technical Event Support Assistant to provide audio/visual and technology support for meetings, conferences, webinars, distance-learning programs, special events, and public-facing spaces.

You will troubleshoot issues, install and maintain AV equipment, document procedures, and collaborate with IT, Facilities and Events teams to ensure smooth technology experiences for staff and visitors.

Qualifications

• Bachelor's degree or equivalent.
• Two years’ experience or equivalent combination of both education and experience.
• Knowledge of common Web conferencing technologies (Zoom, Teams, Zoom Webinars, etc…).
• Knowledge of standard and specialized technological equipment, and ability to keep abreast of latest trends in the field.
• Ability to troubleshoot problems under pressure and respond quickly to calls.
• Strong written and verbal communication skills; adherence to confidentiality requirements.
• Ability to work evenings and weekends for events.

Responsibilities

• Provide audio/visual support for teleconferences, webinars, hybrid and virtual events, distance-learning programs, and recorded presentations.
• Troubleshoot technical issues and deliver real-time support for presenters, moderators, attendees, and event participants.
• Research, recommend, and support the implementation of new AV technologies and system enhancements.
• Collaborate with stakeholders and vendors to plan, install, maintain, and optimize AV equipment and technology solutions.
• Support technology operations within conference rooms, event spaces, and the Visitor Center, including public-facing systems and computing resources.
• Install, configure, maintain, and troubleshoot hardware, software, printers, and related technologies.
• Manage service requests and projects through ticketing and issue-tracking systems.
• Create and maintain technical documentation, knowledge resources, and operational procedures.
• Partner with colleagues across IT, Visitor Center Operations, Facilities, Events, and Administrative teams to ensure successful technology support and event execution.
• Assist with recording, editing, and distributing digital content for internal and external audiences.
• Provide occasional evening and weekend support for events and special programs.

Skills

Customer-focused

Adaptable

Technical skills

Education

Bachelor's degree or equivalent

Tools

Crestron

Web conferencing tech (Zoom/Teams)

Job description

The Cornell Lab of Ornithology in Ithaca, NY is seeking a Technical Event Support Assistant to provide audio/visual and technology support for meetings, conferences, webinars, distance-learning programs, special events, and public-facing spaces.

You will troubleshoot issues, install and maintain AV equipment, document procedures, and collaborate with IT, Facilities and Events teams to ensure smooth technology experiences for staff and visitors.