Onsite Event Tech Support Specialist

Cornell University Library; Town of Ithaca (NY); On-site; USD 40,000 - 47,000; Full time

Job summary

The Cornell Lab of Ornithology in Ithaca, NY seeks a Technical Event Support Assistant to join our IT team. You will provide audio/visual and technology support for meetings, conferences, webinars, distance-learning programs, and public-facing spaces, ensuring seamless experiences for staff, researchers, students, and visitors.

This full-time, on-site role requires hands-on AV expertise, collaboration across departments, and flexibility to support evenings/weekends for events.

Qualifications

• Bachelor's degree or equivalent.
• Two years’ experience or equivalent combination of education and experience.
• Knowledge of Web conferencing technologies (Zoom, Teams, Zoom Webinars, etc.).
• Knowledge of standard and specialized technological equipment, and ability to keep abreast of latest trends in the field.
• Knowledge of computer operation (Mac and Windows) and integration with audio-video control systems and displays.

Responsibilities

• Provide AV support for teleconferences, webinars, hybrid and virtual events.
• Troubleshoot technical issues and deliver real-time support for presenters, moderators, attendees, and event participants.
• Research, recommend, and support the implementation of new AV technologies and system enhancements.
• Collaborate with stakeholders and vendors to plan, install, maintain, and optimize AV equipment and technology solutions.
• Support technology operations within conference rooms, event spaces, and the Visitor Center, including public-facing systems and computing resources.
• Install, configure, maintain, and troubleshoot hardware, software, printers, and related technologies.
• Manage service requests and projects through ticketing and issue-tracking systems.
• Create and maintain technical documentation, knowledge resources, and operational procedures.
• Partner with colleagues across IT, Visitor Center Operations, Facilities, Events, and Administrative teams to ensure successful technology support and event execution.
• Assist with recording, editing, and distributing digital content for internal and external audiences.
• Provide occasional evening and weekend support for events and special programs.

Skills

Web conferencing tech

Troubleshooting under pressure

Customer service

Communication

Mac/Windows

Documentation

Event tech planning

Education

Bachelor's degree or equivalent

Tools

Crestron

AV equipment setup

Video/Audio control

Networking basics

Job description

The Cornell Lab of Ornithology in Ithaca, NY seeks a Technical Event Support Assistant to join our IT team. You will provide audio/visual and technology support for meetings, conferences, webinars, distance-learning programs, and public-facing spaces, ensuring seamless experiences for staff, researchers, students, and visitors.

This full-time, on-site role requires hands-on AV expertise, collaboration across departments, and flexibility to support evenings/weekends for events.