Technical Event Support Assistant

Zymtronix Catalytic Systems Inc; City of Ithaca (NY); On-site; USD 84,640,000 - 97,509,000; Full time

Benefits offered by this job

Onsite Ithaca campus

Comprehensive benefits

Vacation and holidays

Job summary

The Cornell Lab of Ornithology in Ithaca, NY is seeking a Technical Event Support Assistant to provide audio/visual and technology support for meetings, conferences, webinars, distance-learning programs, special events, and public-facing spaces.

You will troubleshoot issues, install and maintain AV equipment, document procedures, and collaborate with IT, Facilities and Events teams to ensure smooth technology experiences for staff and visitors.

Qualifications

• Bachelor's degree or equivalent.
• Two years’ experience or equivalent combination of both education and experience.
• Knowledge of common Web conferencing technologies (Zoom, Teams, Zoom Webinars, etc…).
• Knowledge of standard and specialized technological equipment, and ability to keep abreast of latest trends in the field.
• Ability to troubleshoot problems under pressure and respond quickly to calls.
• Strong written and verbal communication skills; adherence to confidentiality requirements.
• Ability to work evenings and weekends for events.

Responsibilities

• Provide audio/visual support for teleconferences, webinars, hybrid and virtual events, distance-learning programs, and recorded presentations.
• Troubleshoot technical issues and deliver real-time support for presenters, moderators, attendees, and event participants.
• Research, recommend, and support the implementation of new AV technologies and system enhancements.
• Collaborate with stakeholders and vendors to plan, install, maintain, and optimize AV equipment and technology solutions.
• Support technology operations within conference rooms, event spaces, and the Visitor Center, including public-facing systems and computing resources.
• Install, configure, maintain, and troubleshoot hardware, software, printers, and related technologies.
• Manage service requests and projects through ticketing and issue-tracking systems.
• Create and maintain technical documentation, knowledge resources, and operational procedures.
• Partner with colleagues across IT, Visitor Center Operations, Facilities, Events, and Administrative teams to ensure successful technology support and event execution.
• Assist with recording, editing, and distributing digital content for internal and external audiences.
• Provide occasional evening and weekend support for events and special programs.

Skills

Customer-focused

Adaptable

Technical skills

Education

Bachelor's degree or equivalent

Tools

Crestron

Web conferencing tech (Zoom/Teams)

Job description

The Cornell Lab of Ornithology is the world's leading resource for conservation, research, education, and citizen science focused on birds. The Lab is a vibrant unit within Cornell's College of Agriculture and Life Sciences (CALS), where twelve world-class, mission-driven programs are directed by full-time faculty and other renowned professionals. Lab staff teaches undergraduate courses, advise graduate students, collect and disseminate world-famous digital resources on biodiversity, and engage with partner organizations and public citizens around the world to conduct scientific enterprises and conservation action. Our management and staff are committed to the highest standards of ethics and excellence in all areas of our work, and our Board leadership includes faculty from Cornell and other universities, successful entrepreneurs and managers from the business and non-profit sectors, and conservation-minded citizens from the United States and beyond. The Cornell Lab is committed to fostering a healthy workplace that values diverse perspectives and backgrounds as well as supporting growth and advancement opportunities. The Lab welcomes staff who are still learning in their careers and who are motivated to take on new challenges.

The Opportunity

The Cornell Lab of Ornithology is seeking a Technical Event Support Assistant to join our collaborative IT team. In this role, you will provide audio/visual and technology support for meetings, conferences, webinars, distance-learning programs, special events, and public-facing spaces. You will play a key role in ensuring seamless technology experiences for staff, faculty, students, visitors, and online audiences while helping the Lab leverage innovative technologies to advance its mission.

We are looking for a customer-focused, adaptable, and technically skilled professional who enjoys solving problems, learning new technologies, and working collaboratively with a wide range of stakeholders.

What You Will Do

• Provide audio/visual support for teleconferences, webinars, hybrid and virtual events, distance-learning programs, and recorded presentations.
• Troubleshoot technical issues and deliver real-time support for presenters, moderators, attendees, and event participants.
• Research, recommend, and support the implementation of new AV technologies and system enhancements.
• Collaborate with stakeholders and vendors to plan, install, maintain, and optimize AV equipment and technology solutions.
• Support technology operations within conference rooms, event spaces, and the Visitor Center, including public-facing systems and computing resources.
• Install, configure, maintain, and troubleshoot hardware, software, printers, and related technologies.
• Manage service requests and projects through ticketing and issue-tracking systems.
• Create and maintain technical documentation, knowledge resources, and operational procedures.
• Partner with colleagues across IT, Visitor Center Operations, Facilities, Events, and Administrative teams to ensure successful technology support and event execution.
• Assist with recording, editing, and distributing digital content for internal and external audiences.
• Provide occasional evening and weekend support for events and special programs.

This is an excellent opportunity for a technically skilled and service-oriented professional who enjoys working at the intersection of technology, events, and customer support. If you are excited by the prospect of making a meaningful impact while expanding your skills in a dynamic environment, we encourage you to apply with your resume and cover letter!

This position is fully on-site.

This is a full-time (39 hours per week), benefits-eligible position with a regular schedule of Monday through Friday, 9:00 a.m. to 5:00 p.m. However, because this role supports conferences, meetings, and special events, the schedule will vary based on operational needs. Candidates should be prepared to work occasional evenings, weekends, and modified hours to provide event support.

What We Need

A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.

• Bachelor's degree or equivalent.
• Two years’ experience or equivalent combination of both education and experience.
• Knowledge of common Web conferencing technologies (Zoom, Teams, Zoom Webinars, etc…).
• Knowledge of standard and specialized technological equipment, and ability to keep abreast of latest trends in the field. Knowledge of computer operation (Mac and Windows) and integration with audio-video control systems and displays.
• Ability to maintain and upgrade equipment in the Visitor Center and Conference Rooms.
• Ability to troubleshoot problems under pressure and respond quickly to calls.
• Work requires sophisticated reasoning and problem-solving skills.
• Knowledge must encompass a variety of audio and video control and switching systems, such as Crestron.
• A working knowledge of audio and video file types and codecs in both creating and playing back content.
• Knowledge of network media transmitting/multicasting environments.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to work evenings and weekends.
• Strong written and verbal communication skills; adherence to all confidentiality requirements.
• Ability to understand and communicate technical information in non-technical terms.
• Strong organizational skills and demonstrated ability to pay close attention to detail.
• Ability to work independently to resolve most problems and work primarily under general supervision.
• Ability to maintain professionalism in a busy setting.
• Must be able to work independently while supporting the efforts of an overall team.
• Excellent interpersonal skills and a strong customer service ethic required.

It Would Be a Bonus if You Have Any of the Following

• Desirable skills and interests include experience providing IT desktop support services, Office Software, Video and Audio devices, computer, and network security.
• Able to lift 20 to 50 pounds.

Rewards and Benefits

• Technician is fully onsite and located on the Ithaca campus.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell .
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell

Visa sponsorship is not available for this position.

Relocation assistance will not be provided for this position.

University Job Title:

IT Support Technician IV

Job Family:

Information Technology

Level:

E

Pay Rate Type:

Hourly

Pay Range:

$29.45 - $34.03

Remote Option Availability:

Onsite

Company:

Contract College

Contact Name:

Aubrey Lang

Contact Email:

[e-mail]

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• Prior relevant work or industry experience
• Education level to the extent relevant to the position
• Unique applicable skills
• Academic Discipline

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2026-09-21

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Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City.

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