Sustainability-Driven Sales Supervisor

Reformation; Alpharetta (GA); On-site; USD 61,606,000 - 80,231,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Vacation & Holidays

Volunteer Time Off

401K with company match

Clothing discount

Job summary

Reformation is seeking a Sales Supervisor to lead store-level sales efforts and deliver exceptional customer experiences. You will guide the team to meet goals, train staff, and uphold brand standards while embracing a technology-driven in-store experience.

The role requires at least 3 years of retail experience, strong communication, and the ability to thrive in a fast-paced, evolving environment. This is a full-time, on-site position with competitive hourly pay and benefits.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.
• Excellent communicator with a passion for people.
• An effective and expedient problem-solver with a keen attention to detail.
• Positive attitude and feels there is no task too small and no task too large.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation.
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership.
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership.
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in the moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

Skills

Retail experience

Customer service

Communication

Leadership

Problem-solving

Job description

Reformation is seeking a Sales Supervisor to lead store-level sales efforts and deliver exceptional customer experiences. You will guide the team to meet goals, train staff, and uphold brand standards while embracing a technology-driven in-store experience.

The role requires at least 3 years of retail experience, strong communication, and the ability to thrive in a fast-paced, evolving environment. This is a full-time, on-site position with competitive hourly pay and benefits.