Tech-Driven Parking Specialist

SP+; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Paid time off

Disability insurance

Life insurance

Job summary

SP+ in Louisville, KY, is seeking a Mobility Specialist to be the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis' parking technology while delivering courteous, professional service.

This role emphasizes stamina, attention to detail, and a strong customer-first mindset in a fast-paced environment, with growth opportunities as our platform expands.

Qualifications

• High school diploma or GED preferred, but not required.
• Prior parking industry experience preferred, but not required.
• Strong customer service orientation with a willingness to go above and beyond.
• Comfortable using mobile devices and technology.
• Ability to communicate effectively in English with customers and teammates.
• Strong interpersonal and communication skills.
• Reliable, adaptable, and able to thrive in a fast-paced environment.

Responsibilities

• Greet and assist guests in parking lots and garages with professional service.
• Educate customers on Metropolis parking technology and assist with enrollment.
• Promote positive customer relationships with excellent service.
• Respond to customer questions and concerns confidently.
• Patrol lots and garages to identify vehicles without payment/authorization.
• Issue parking violations per company policies.
• Document violations using mobile devices with photo evidence.
• Maintain cleanliness of parking areas and common spaces.
• Identify and report debris, spills, hazards, or maintenance issues.
• Sweep floors, collect trash, and empty receptacles.
• Perform basic vehicle maintenance tasks (cleaning, oil changes).
• Work independently and as part of a team.
• Observe all safety protocols.
• Perform additional duties as assigned.

Skills

Customer service

Tech proficiency

English communication

Interpersonal skills

Reliability

Adaptability

Education

High school diploma or GED

Job description

SP+ in Louisville, KY, is seeking a Mobility Specialist to be the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis' parking technology while delivering courteous, professional service.

This role emphasizes stamina, attention to detail, and a strong customer-first mindset in a fast-paced environment, with growth opportunities as our platform expands.