Tech Dispatch & Logistics Coordinator

Carbon Valley Heating, Air, Plumbing & Electrical; Erie (CO); On-site; USD 32,000 - 34,000; Full time

Job summary

Carbon Valley Heating, Air, Plumbing & Electrical is seeking a Dispatch Coordinator to maximize service and sales production in an in-office setting. The role focuses on getting the right technicians to the right calls and maintaining communication with customers throughout the process.

The ideal candidate will have dispatch experience, strong customer-service focus, and reliable attendance. Daily interaction with drivers and detailed route management are key aspects of the job, with an hourly

Qualifications

• Dispatch experience highly preferred.
• Demonstrate passion for excellence with respect to treating and caring for customers.
• Strong decision-making abilities.
• Ability to identify customer needs and clearly articulate product and service offerings.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Meet all attendance and dependability requirements.
• Team player with reliable work ethic.
• Multitasking and time management skills with the ability to prioritize.

Responsibilities

• Coordinate the transportation movements of the technicians.
• Keep track of the drivers’ schedules as they change throughout the day.
• Keep track of the technicians’ start and departure times.
• Maintain a matrix with the techs’ routes, start location, tools and qualifications to assign right call.
• Interact with drivers daily to ensure smooth operations.
• Forecast workload for 2-3 days out and plan accordingly.
• Respond to customer requests related to jobs performed by a technician.
• Order parts for special orders and manage scheduling changes.

Skills

Dispatch experience

Customer service

Decision making

Identify customer needs

Integrity

Attendance reliability

Team player

Multitasking

Job description

Carbon Valley Heating, Air, Plumbing & Electrical is seeking a Dispatch Coordinator to maximize service and sales production in an in-office setting. The role focuses on getting the right technicians to the right calls and maintaining communication with customers throughout the process.

The ideal candidate will have dispatch experience, strong customer-service focus, and reliable attendance. Daily interaction with drivers and detailed route management are key aspects of the job, with an hourly