Technology Delivery Analyst

Interpublic Group

Honolulu (HI)

On-site

USD 70,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Healthcare Options

Medical

Dental

Vision

Prescription

401(k) savings plan with company match

Flexible Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Exclusive discounts

Job summary

Interpublic Group in Hawaii/Honolulu seeks a Support Analyst to handle day‑to‑day admin tasks and resolve Mac/PC workstation issues in a mission critical environment.

You will manage tickets, install software, patch security, troubleshoot across LAN/WAN and remote access, and coordinate with IPG IT End User Engineering Services to maintain site design standards. Strong customer service and OS experience required.

Qualifications

Associate degree and/or 3–5 years equivalent computer support experience.
Advanced knowledge of MAC and/or PC software and hardware.
Intermediate to solid LAN/WAN knowledge and problem solving.
Experience with troubleshooting hardware, network, and remote access issues.
Hands-on experience with latest MAC/PC OS, Dell/HP desktops and laptops.
Working knowledge of MS O365 Suite (Word, Excel, PowerPoint, Access), Outlook, Edge.
Experience with Helix, Ivanti, JAMF, Sentinel One, Intune MDM.
Knowledge of TCP/IP protocols.
Customer-focused with strong communication and teamwork.
Experience with SharePoint and AI Automation is a plus.

Responsibilities

Create and respond to desktop tickets and determine corrective actions or escalation.
Regularly update the ticket tracking system with status and fixes.
Interact with customers with strong client relations skills.
Install software/hardware peripherals and apply security patches/anti-virus updates.
Troubleshoot problems using established techniques and standards.
Serve as local contact for admin and hardware/software support for file/print/application servers.
Resolve end-user computer issues and manage loaner hardware and printer setups.
Assist with user administration and centralize to the helpdesk as needed.
Collaborate with IT teams on infrastructure deployments and site designs per standards.
Prepare documentation and checklists to ensure high-quality service.

Skills

Mac/PC hardware knowledge

LAN/WAN knowledge

TCP/IP protocols

Troubleshooting experience

O365 / Outlook / Edge

Remote access / VPN troubleshooting

User interaction / customer service

SharePoint / AI automation

Security patches / antivirus

Team collaboration / cross-discipline

Education

Associate degree

Tools

Helix

Ivanti

JAMF

SentinelOne

Intune MDM

MS O365 Suite

SharePoint

Job description

POSITION SUMMARY

Provide day-to-day administrative functions and problem resolution related to Mac and PC workstations, printer, peripheral, and network issues that cannot be resolved by the Enterprise Service Desk (ESD). The Support Analyst must have solid customer service skills as well as technical experience in supporting Windows and Mac Operating Systems in a "mission critical" environment.

ESSENTIAL FUNCTIONS

Creates and responds to desktop related tickets to determine appropriate corrective actions and/or escalation.
Regularly update the ticket tracking system with status and fixes.
Significant direct interaction with customers, requiring strong interpersonal skills with heavy focus on client relations.
Installs software and/or hardware peripherals, apply security patches and anti-virus updates.
Troubleshoots problems by applying established techniques, procedures and specific standards as determined by the End User Engineering Services team.
May serve as the local office primary point of contact for administration and hardware/software support for new and existing file, print, and application servers.
Resolves end user's computer issues, issuing/tracking loaner hardware, printer troubleshooting and configuration.
Provides or assists with user administration (adds, changes, deletes, disk space management, backups, and file restore) until some or all these functions migrate to the helpdesk. Facilitates centralization to helpdesk.
Participation in new and existing infrastructure deployments and co-ordination of projects with IPG IT End User Engineering Services, Core Services, and Global Networking teams to provide site designs according to documented standards.
Prepares documentation and checklists to ensure a high quality of service thus maximizing efficiency and effectiveness.
Expected to work closely across all IT disciplines for problem resolution.
Performs related duties as assigned or requested.

EDUCATION, SKILLS, AND EXPERIENCE REQUIREMENTS

Associate degree and/or 3-5 years equivalent computer support work experience required.
Advanced knowledge of various MAC and/or PC software and hardware equipment required.
Intermediate to solid LAN/WAN knowledge, as well as the ability to analyze and solve semi-routine and more moderately complex computer related problems.
Previous experience in troubleshooting, hardware, network, and remote access problems is required.
Hands‑on experience with the latest MAC and/or PC operating systems, Dell/HP Desktop, and Laptops.
Working knowledge of MS O365 Suite (Word, Excel, PowerPoint, Access), Outlook, Edge.
Must have experience and ability to analyze, diagnose and conclude appropriate actions for issue resolution.
Experience with Helix, Ivanti, JAMF, Sentinel One, Intune MDM.
Knowledge of TCP/IP protocols.
Experience troubleshooting remote access & LAN/WAN/WIFI issues.
Must be Customer focused and present an attitude of teamwork.
Solid Communication skills required – listening and speaking.
Experience with SharePoint and AI Automation is a plus.

SALARY RANGE

The salary range for this position is $70,000.00 to $75,000.00. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

BENEFITS OF JOINING IPG