Tech Change Lead - AI & Operations Transformation

AT&T; Dallas (TX); On-site; USD 119,000 - 178,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Job summary

AT&T in Dallas, Texas seeks a seasoned Change Management leader to translate complex AI, product, and process changes into practical business actions. You will design operating-models, governance, and adoption strategies, driving readiness and value realization across the organization.

The role partners with Product, Technology, AI, Program, and Operations to ensure successful launches, lifecycle sustainment, and measurable business impact, with a focus on customer outcomes and governance.

Qualifications

• 5+ years of related experience in change management, organizational readiness, technical implementation, communications, program management, or business transformation initiatives.
• Strong executive storytelling, stakeholder influence, facilitation, planning, and cross-functional leadership skills.

Responsibilities

• Partner with Product, Technology, AI, Program, and Operations teams from intake through launch, stabilization, and lifecycle sustainment.
• Translate technical designs into practical changes to roles, workflows, procedures, decision rights, knowledge, training, controls, customer journeys, and support models for your change management plan.
• Connect implementation milestones with human-readiness gates, including stakeholder alignment, leader activation, training, communications, risk mitigation, and launch support.
• Identify adoption barriers, legacy-system dependencies, workflow breaks, exception paths, and unintended customer or employee impacts before deployment.
• Own integrated change strategies for high-impact, cross-functional transformation and AI programs.
• Lead impact and readiness planning across people, process, technology, and customer experience, with clear owners, milestones, risks, dependencies, and escalation paths.
• Design human + AI operating practices that clarify accountability, decision authority, exception handling, feedback loops, controls, and continuous improvement.
• Coordinate enablement, training, launch readiness, hypercare, 30/60/90-day reviews, and transition to sustained operations.
• Own the portfolio communication strategy and operating rhythm for upcoming changes, launches, risks, decisions, required actions, and realized value.
• Create audience-based narratives for executives, leaders, frontline teams, and partners that explain what is changing, why it matters, and what people must do.
• Develop executive briefings, roadshows, leader toolkits, launch communications, FAQs, adoption campaigns, and business outcome stories.

Skills

Change management

Organizational readiness

Technical implementation

Program management

Executive storytelling

Cross-functional leadership

Stakeholder influence

Business transformation

Education

Bachelor’s degree in Computer Science or Business

Job description

AT&T in Dallas, Texas seeks a seasoned Change Management leader to translate complex AI, product, and process changes into practical business actions. You will design operating-models, governance, and adoption strategies, driving readiness and value realization across the organization.

The role partners with Product, Technology, AI, Program, and Operations to ensure successful launches, lifecycle sustainment, and measurable business impact, with a focus on customer outcomes and governance.