Tech Bar Desktop Support Technician (Onsite - Baltimore)

T. Rowe Price Hong Kong; Baltimore, Northern (MD, KY); Hybrid; USD 70,000 - 118,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus eligibility

Generous retirement plan

Hybrid work schedule

Health and wellness benefits

Paid time off and volunteering days

Job summary

T. Rowe Price is seeking a Desktop Support Technician for the onsite Tech Bar in Baltimore, MD. The role focuses on high-quality, walk-up support for desktops, laptops, and devices in a fast-paced, customer-facing setting.

You will troubleshoot hardware, software, and connectivity issues across Windows and macOS environments, while delivering a friendly, professional experience and clear communication to users.

Qualifications

• 2+ years of enterprise experience in desktop support, service desk, or end-user IT support.
• Strong knowledge of Windows and/or macOS operating systems.
• Experience supporting laptops, desktops, printers, mobile devices, and peripherals.
• Familiarity with ticketing systems and basic asset management practices.
• Excellent customer service and communication skills.

Responsibilities

• Provide walk-up, in-person technical support at the Tech Bar for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Support Windows and/or macOS environments, VDI environments, including standard productivity tools.
• Perform device setups, swaps, upgrades, and replacements.

Skills

Customer service

Troubleshooting

Communication

Multitasking

Problem-solving

Education

High school or equivalent

Tools

Windows OS

macOS

Microsoft 365

Job description

T. Rowe Price is seeking a Desktop Support Technician for the onsite Tech Bar in Baltimore, MD. The role focuses on high-quality, walk-up support for desktops, laptops, and devices in a fast-paced, customer-facing setting.

You will troubleshoot hardware, software, and connectivity issues across Windows and macOS environments, while delivering a friendly, professional experience and clear communication to users.