Desktop Support - Tech Bar (Onsite Baltimore, MD)

GR8 People, Inc.; Baltimore (MD); On-site; USD 70,000 - 118,000; Full time

Benefits offered by this job

Hybrid work schedule

Health and wellness benefits

Paid time off

Job summary

T. Rowe Price is seeking a Desktop Support Technician for the Tech Bar to deliver high-quality walk-up technical support to employees in a fast-paced environment.

You will handle hardware, software, and peripheral support, becoming the first point of contact for end-user technology issues. Responsibilities include troubleshooting, clear communication with non-technical users, and collaboration with IT teams.

Qualifications

• 2+ years of enterprise desktop support experience.
• Strong knowledge of Windows and/or macOS.
• Experience supporting laptops, desktops, printers, mobile devices, and peripherals.
• Familiarity with ticketing systems and basic asset management practices.
• Excellent customer service and communication skills.

Responsibilities

• Provide walk-up, in-person desktop support at the Tech Bar for devices and peripherals.
• Diagnose and resolve hardware, software, OS, and connectivity issues.
• Support Windows and/or macOS and VDI environments, including Microsoft 365 and collaboration tools.
• Perform device setups, swaps, upgrades, and replacements.

Skills

Customer service

Communication

Multitasking

Troubleshooting

Independent collaboration

Tools

Microsoft 365

Active Directory

VDI environments

Ticketing systems

Networking basics

Job description

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.

Join us for the opportunity to grow and make a difference in ways that matter to you.

Role Summary

The Desktop Support Technician – Tech Bar provides high-quality, walk-up technical support to employees in a fast-paced, customer-facing environment. This role is the first point of contact for end-user technology issues and focuses on rapid troubleshooting, clear communication, and an exceptional support experience. The technician supports hardware, software, mobile devices, and peripherals while maintaining a welcoming and professional Tech Bar environment.

Responsibilities

End-User Support:

• Provide walk-up, in-person technical support at the Tech Bar for desktops, laptops, mobile devices, and peripherals
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Support Windows and/or macOS environments, VDI environments, including standard productivity tools (e.g., Microsoft 365, collaboration tools)
• Perform device setups, swaps, upgrades, and replacements

Customer Experience:

• Deliver friendly, professional, and efficient service in a customer-facing support model
• Clearly explain technical issues and solutions to non-technical users
• Manage multiple walk-up requests while maintaining service quality
• Set expectations on resolution times and elevate issues appropriately

Incident & Asset Management:

• Document incidents, requests, and resolutions accurately in the ticketing system
• Track, manage, and maintain IT assets and inventory associated with the Tech Bar
• Follow established processes for device lifecycle management (imaging, deployment, decommissioning)

Collaboration & Continuous Improvement:

• Partner with other IT teams (network, security, endpoint, service desk) to resolve complex issues
• Identify recurring issues and suggest process or knowledge base improvements
• Maintain Tech Bar cleanliness, organization, and readiness

Qualifications

Required:

• 2+ years of enterprise experience in desktop support, service desk, or end-user IT support
• Strong knowledge of Windows and/or macOS operating systems
• Experience supporting laptops, desktops, printers, mobile devices, and peripherals
• Familiarity with ticketing systems and basic asset management practices
• Excellent customer service and communication skills

Preferred:

• Experience working in a walk-up support or Tech Bar environment
• Knowledge of Microsoft 365, Active Directory, and basic networking concepts
• Mobile device support experience (iOS, Android)
• IT certifications (CompTIA A+, ITIL, Microsoft, Apple)

Key Skills & Attributes

• Customer-first mindset with strong interpersonal skills
• Ability to multitask and prioritize in a high-traffic environment
• Strong troubleshooting and problem-solving abilities
• Organized, detail-oriented, and process-driven
• Comfortable working independently while collaborating with a broader IT team

Work Environment

• On-site, customer-facing Tech Bar setting
• Requires standing, walking, and handling IT equipment
• May include occasional after-hours or rotational support as needed

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

On-Site Work Requirement

This role is based onsite and requires five days per week in the office to support team collaboration and business needs.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$69,500.00 - $118,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$76,500.00 - $130,000.00 for the location of: Washington, D.C.
$87,000.00 - $148,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.