Tech Analyst: Jira, Agile & Cloud Support

Panera LLC; St. Louis (MO); Hybrid; USD 99,000 - 118,000; Full time

Job summary

Panera LLC in St. Louis, MO is seeking an IT Technical Analyst to join our technology team.

This role supports system administration, application support, and technology initiatives while acting as a liaison between business users and IT. Responsibilities include creating and tracking Jira tickets, participating in Agile ceremonies, monitoring progress, and assisting with deployments, testing, and issue resolution.

Qualifications

• Required Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• 0 to 2 years of experience in IT support, technical analysis, systems administration, or a related technical role.
• Basic understanding of software development lifecycle (SDLC).
• Familiarity with troubleshooting applications, systems, and technical issues.
• Strong analytical and problem-solving skills.

Responsibilities

• Create, manage, and update Jira tickets, user stories, tasks, defects, and epics to support project delivery and issue resolution.
• Collaborate with business stakeholders and technical teams to gather requirements, document acceptance criteria, and track work through Jira workflows.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives using Jira.
• Monitor and report on project progress, risks, and dependencies utilizing Jira dashboards and reports.
• Provide first-level technical support for business applications, systems, and end users.
• Assist in gathering and documenting business and technical requirements.
• Support application deployment, maintenance, and troubleshooting activities.
• Collaborate with developers, system administrators, and business stakeholders to resolve issues and implement enhancements.
• Monitor system performance and escalation issues when necessary.
• Assist with software testing, user acceptance testing, and validation activities.
• Help maintain system integrations and support cloud-based applications.
• Participate in incident management and root cause analysis activities.
• Support automation and process improvement initiatives to increase operational efficiency.
• Assist with software releases, upgrades, and production deployments.
• Maintain technical WIKI documentation and knowledge base articles.
• Collaborate with project teams to support technology initiatives and deliverables.

Skills

Analytical thinking

Verbal and written communication

Team collaboration

Problem solving

Education

Bachelor’s degree in information technology or related field

Tools

Jira

Cloud platforms (Azure/AWS/GCP)

DevOps/CI-CD concepts

Job description

Panera LLC in St. Louis, MO is seeking an IT Technical Analyst to join our technology team.

This role supports system administration, application support, and technology initiatives while acting as a liaison between business users and IT. Responsibilities include creating and tracking Jira tickets, participating in Agile ceremonies, monitoring progress, and assisting with deployments, testing, and issue resolution.