Hybrid IT Analyst: Jira & Agile Delivery Support

Panera Bread; St. Louis (MO); Hybrid; USD 99,000 - 118,000; Full time

Job summary

Panera Bread is seeking an IT Technical Analyst to join our technology team in St. Louis, MO.

This hybrid role supports system administration, application support, and technology initiatives, acting as a liaison between business users and IT teams to deliver reliable technology solutions. Responsibilities include managing Jira artifacts, gathering requirements, participating in Agile ceremonies, and providing first-line support for business applications.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• 0 to 2 years of experience in IT support, technical analysis, systems administration, or a related technical role.
• Basic understanding of software development lifecycle (SDLC).
• Familiarity with troubleshooting applications, systems, and technical issues.

Responsibilities

• Create, manage, and update Jira tickets, user stories, tasks, defects, and epics to support project delivery and issue resolution.
• Collaborate with business stakeholders and technical teams to gather requirements, document acceptance criteria, and track work through Jira workflows.
• Participate in Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives using Jira.
• Monitor and report on project progress, risks, and dependencies utilizing Jira dashboards and reports.
• Provide first-level technical support for business applications, systems, and end users.
• Assist in gathering and documenting business and technical requirements.
• Support application deployment, maintenance, and troubleshooting activities.
• Collaborate with developers, system administrators, and business stakeholders to resolve issues and implement enhancements.
• Monitor system performance and escalates issues when necessary.
• Assist with software testing, user acceptance testing, and validation activities.
• Help maintain system integrations and support cloud-based applications.
• Participate in incident management and root cause analysis activities.
• Support automation and process improvement initiatives to increase operational efficiency.
• Assist with software releases, upgrades, and production deployments.
• Maintain technical WIKI documentation and knowledge base articles.
• Collaborate with project teams to support technology initiatives and deliverables.

Skills

Analytical thinking

Problem solving

Communication skills

Team collaboration

Documentation & process

Education

Bachelor’s degree in IT/CS/IS or related

Equivalent experience

Tools

Jira

Azure

AWS

GCP

Job description

Panera Bread is seeking an IT Technical Analyst to join our technology team in St. Louis, MO.

This hybrid role supports system administration, application support, and technology initiatives, acting as a liaison between business users and IT teams to deliver reliable technology solutions. Responsibilities include managing Jira artifacts, gathering requirements, participating in Agile ceremonies, and providing first-line support for business applications.